Relationship Executive

Levelx Micro; Alappuzha; On-site; INR 112,000 - 167,000; Full time

Job summary

Levelx Micro in Mavelikkara, Alappuzha seeks a proactive Relationship Executive to support and strengthen relationships with sellers, partners, and customers. The role focuses on smooth onboarding, resolving concerns, and driving long-term satisfaction and growth.

You will be the primary contact for queries, assist sellers with listings, pricing, promotions, and platform operations, onboard new sellers, coordinate with internal teams, monitor performance, and prepare periodic reports.

Qualifications

• Bachelor’s degree in a related field.
• Strong interpersonal and communication skills in English and Hindi.
• Experience in e-commerce is an advantage.
• Ability to manage multiple accounts and deliver excellent service.
• Proficiency in MS Office; knowledge of CRM tools is a plus.

Responsibilities

• Build and maintain strong relationships with sellers and customers to ensure smooth onboarding and ongoing engagement.
• Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
• Assist sellers with product listings, pricing, promotions, and operational support on the platform.
• Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
• Coordinate with internal teams to resolve seller and customer concerns efficiently.
• Monitor seller performance and satisfaction; recommend improvements where needed.
• Conduct regular follow-ups to ensure retention and trust-based relationships.
• Gather partner feedback to support platform improvements and business strategies.
• Participate in sales campaigns and engagement activities to improve seller and customer involvement.
• Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

Skills

Interpersonal skills

Communication skills

Account management

Customer service

MS Office

Education

Bachelor’s degree

Tools

MS Office

CRM tools

Job description

Role Description

We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.

Key Responsibilities:

• Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
• Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
• Assist sellers with product listings, pricing, promotions, and operational support on the platform.
• Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
• Coordinate with internal teams to resolve seller and customer concerns efficiently.
• Monitor seller performance and satisfaction; recommend improvements where needed.
• Conduct regular follow-ups to ensure retention and trust-based relationships.
• Gather partner feedback to support platform improvements and business strategies.
• Participate in sales campaigns and engagement activities to improve seller and customer involvement.
• Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

Requirements:

• Bachelor’s degree in related field.
• Strong interpersonal and communication skills in English and Hindi.
• Experience in e-commerce is an advantage.
• Ability to manage multiple accounts and deliver excellent service.
• Proficiency in MS Office; knowledge of CRM tools is a plus.

Job Types: Full-time

Salary: ₹10,000 - ₹15,000

Location: Mavelikkara, Alappuzha