Associate - Seller Experience

Myntra Designs Private Limited; Bengaluru; Presencial; INR 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

Myntra in Bengaluru is seeking a proactive professional to own Seller Experience for Myntra Marketplace. You will drive adoption of Partner Portal tools, analyze seller data, and translate feedback into product improvements.

Strong communication in Hindi and English, plus experience in e-commerce operations, are essential. The role focuses on reducing seller friction, improving returns, and delivering insights to product and leadership teams.

Formación

• Graduate; Master's degree preferred.
• Minimum 2 years of experience in e-commerce, seller operations, or marketplace platforms.
• Strong analytical skills; comfortable extracting and interpreting data at scale.
• Proficiency in Excel and SQL.
• Excellent communication skills in Hindi and English.

Responsabilidades

• Drive adoption of Partner Portal features, dashboards, and self-serve tools among sellers; identify friction points blocking usage.
• Act as the feedback loop between sellers and internal stakeholders — surfacing feature gaps, bugs, and enhancement requests from real seller usage.
• Support training for new portal capabilities.
• Triage and resolve escalations across seller operations.
• Visit seller hubs and warehouses to understand ground-level issues and validate fixes.
• Work on improving return experience.
• Drive seller NPS and pain-point solves; mine data to identify recurring issues and improvement opportunities.
• Brief product and leadership teams with data-backed insights and recommendations.
• Build and maintain dashboards/reports tracking seller experience metrics.
• Stay alert to fraud patterns or process gaps surfaced through seller interactions and return data; flag risks to the relevant fraud/risk teams.

Conocimientos

Strong analytical skills

Excel

SQL

Communication skills (Hindi & English)

Educación

Bachelor's degree

Master's degree preferred

Herramientas

Excel

SQL

Descripción del empleo

Who are we?

Myntra is India’s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we’ve always believed in disrupting the ordinary.

About The Company

Who are we?

Myntra is India’s leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we’ve always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We’re bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.

Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Position Overview

We are looking for a dynamic, result-oriented professional to own the Seller Experience function for Myntra Marketplace. This role is responsible for driving adoption of Partner Portal tools and dashboards, resolving seller pain points across all touch points with Myntra, and turning seller data into actionable insights. The candidate should have strong analytical skills, a working understanding of e-commerce seller operations and reverse logistics, and the ability to translate seller feedback into process and product improvements.

Key Responsibilities

• Drive adoption of Partner Portal features, dashboards, and self-serve tools among sellers; identify friction points blocking usage.
• Act as the feedback loop between sellers and internal stakeholders — surfacing feature gaps, bugs, and enhancement requests from real seller usage.
• Support training for new portal capabilities.
• Triage and resolve escalations across seller operations
• Visit seller hubs and warehouses as needed to understand ground-level issues and validate fixes.
• Work on improving return experience.
• Drive seller NPS and pain-point solves; mine data to identify recurring issues and improvement opportunities.
• Brief product and leadership teams with data-backed insights and recommendations.
• Build and maintain dashboards/reports tracking seller experience metrics.
• Stay alert to fraud patterns or process gaps surfaced through seller interactions and return data; flag risks to the relevant fraud/risk teams rather than owning detection end-to-end.

Qualifications

• Graduate; Master's degree preferred.
• Minimum 2 years of experience in e-commerce, seller operations, or marketplace platforms.
• Strong analytical skills; comfortable extracting and interpreting data at scale.
• Proficiency in Excel and SQL.
• Prior exposure to seller/customer support operations, returns/reverse logistics, or product adoption work preferred.
• Excellent communication skills in Hindi and English.

Location

Bangalore [WFO]

Required Skills

seller management, seller experience, operations