Support & Operations Executive

DuoJobs; Manjeri; On-site; INR 350,000 - 550,000; Full time

Job summary

DuoJobs in Manjeri, Kerala, is seeking a Support & Operations Executive to manage customer support, e-commerce marketplace operations, order coordination, and after-sales service. You will liaise with service centres, logistics partners and internal teams to resolve issues and ensure smooth order flow.

The role requires strong communication skills in Malayalam, English and Hindi, a customer-first mindset, and the ability to coordinate across platforms like Amazon and Flipkart.

Qualifications

• Experience in customer service and e-commerce operations.
• Strong communication in Malayalam, English and Hindi.
• Ability to coordinate with service centres, logistics partners and internal teams.

Responsibilities

• Handle customer queries, complaints, warranty, service, replacement, returns and order-related issues.
• Manage marketplace cases on Amazon and Flipkart and coordinate with service centres, technicians and warehouses.
• Follow up on leads and abandoned carts to convert enquiries into orders.
• Coordinate with courier and logistics partners to resolve shipment and delivery issues.
• Monitor order status, returns, replacements, service requests and customer complaints.
• Maintain daily and weekly operational reports and update records.
• Coordinate with internal departments to ensure smooth order processing and customer service.
• Support ecommerce operations and contribute to improved customer satisfaction.

Job description

Industry: E-Commerce / Consumer Electronics / Retail Operations

Location: Manjeri, Kerala, India

Job Type: Full-Time

Salary: Best in Industry

Job Description

We are looking for a Support & Operations Executive to manage customer support, e-commerce marketplace operations, order coordination, after-sales service, and daily operational activities. The role involves handling customer queries, coordinating with service centres and logistics partners, managing marketplace cases, and ensuring timely resolution of customer and order-related issues.

The ideal candidate should have strong customer service, communication, e-commerce operations, order management, and coordination skills, with the ability to communicate effectively in Malayalam, English, and Hindi.

Key Responsibilities

• Handle customer queries, complaints, warranty, service, replacement, returns, and order-related issues.
• Manage Amazon and Flipkart marketplace cases and coordinate with service centres, technicians, warehouses, and internal teams.
• Follow up on leads and abandoned carts to assist customers and convert enquiries into successful orders.
• Coordinate with courier and logistics partners to resolve shipment and delivery issues.
• Monitor order status, returns, replacements, service requests, and customer complaints.
• Maintain daily and weekly operational reports and update relevant records.
• Coordinate with internal departments to ensure smooth order processing and customer service.
• Support e-commerce operations and contribute to improved customer satisfaction.