OUTLET MANAGER

KS Bakers; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

KS Bakers in Hyderabad is seeking a Customer Service Manager to oversee operations and drive sales. The role involves managing the customer service team, ensuring compliance with policies, and enhancing customer satisfaction.

The ideal candidate must have extensive experience in the food industry, with a strong focus on sales and team development. This position requires effective communication across departments and a commitment to operational efficiency.

Qualifications

• Minimum 13 years in a supervisory or managerial role.
• 38 years of experience in QSR, Bakery, Caf, Restaurant, or Retail Food Industry.
• Experience in handling high-volume retail food operations.

Responsibilities

• Oversee day-to-day operations of Customer Service and drive sales.
• Train, supervise, and motivate staff to meet performance goals.
• Handle customer inquiries and resolve issues promptly.

Skills

Customer Service

Sales Strategy Development

Staff Training

Inventory Management

Job description

Overview

Objective: The objective of an Customer Service Manager is to effectively manage the operations of the Customer Service, drive sales, ensure customer satisfaction, and maintain operational efficiency.

Roles And Responsibilities

• Oversee day-to-day operations of the Customer Service, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
• Develop and implement strategies to maximize sales and achieve revenue targets.
• Monitor and analyse sales performance, identifying areas for improvement and implementing corrective measures.
• Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
• Ensure compliance with company policies, procedures, and quality standards.
• Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
• Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
• Conduct regular stock checks, manage inventory levels, and minimize wastage.
• Implement marketing initiatives and promotions to drive foot traffic and increase sales.
• Monitor and control operating costs, including labour, supplies, and overhead expenses.

Key Result Areas

• Sales Performance
• Customer Satisfaction
• Operational Efficiency
• Staff hiring and Development
• Inventory Management
• Compliance

Preferred Experience

• 38 years of experience in QSR, Bakery, Caf, Restaurant, or Retail Food Industry.
• Minimum 13 years in a supervisory or managerial role.
• Experience in handling high-volume retail food operations.