Outlet Manager

RSPL Group; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

RSPL Group is seeking an experienced Outlet Manager to lead daily caf operations, supervise staff, and ensure an exceptional customer experience while driving sales and profitability. The role emphasizes strong team leadership, cost control, and adherence to SOPs.

The ideal candidate will have 3-6 years of relevant experience in hospitality, with a Graduate/Diploma in Hotel Management or Hospitality preferred.

Qualifications

• Experience managing daily caf operations and staff.
• Strong focus on service quality and customer experience.
• Knowledge of inventory, wastage control and billing systems.

Responsibilities

• Lead daily caf operations per SOPs and ensure consistency.
• Achieve monthly sales and revenue targets through upselling and service.
• Ensure high levels of customer service and handle escalations.
• Oversee staff scheduling, training and performance.
• Manage inventory, stock audits and minimise wastage.
• Ensure hygiene, food safety and compliance standards.

Skills

Café/QSR operations

Leadership

Customer service

Inventory & cost control

Education

Graduate/Diploma in Hotel Management/Hospitality

Job description

We are looking for an experienced Outlet Manager to lead daily caf operations, manage staff, ensure great customer experience, and achieve sales & profitability targets.

Key Responsibilities

• Manage daily caf operations as per SOPs
• Achieve monthly sales & revenue targets
• Ensure high levels of customer service & handle escalations
• Oversee staff scheduling, training & performance
• Manage inventory, stock audits & minimize wastage
• Ensure hygiene, food safety & compliance standards
• Handle cash management, billing & daily reporting

Skills & Competencies

• Strong caf/QSR operations knowledge
• Leadership & team management
• Customer service excellence
• Inventory & cost control
• POS & billing proficiency

Qualifications

• Graduate/Diploma in Hotel Management/Hospitality (preferred)
• 3-6 years of relevant experience; prior supervisory experience required.