ASST. OUTLET MANAGER

Greytip Software Private Limited; Hyderabad; On-site; INR 360,000 - 480,000; Full time

Job summary

Greytip Software Private Limited is seeking an Outlet Manager to support bakery outlet operations in Hyderabad. You will lead daily activities, ensure product presentation, and deliver excellent customer service while achieving sales and operational goals.

You will supervise frontline staff, manage rosters, handle billing and cash, and coordinate with central teams to drive upselling and maintain compliance with food safety norms.

Qualifications

• 2–4 years in food retail/QSR/bakery/hotel outlet operations
• Age 22–30 years preferred

Responsibilities

• Assist in day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.
• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.
• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.
• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.
• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.
• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.

Skills

Leadership

Interpersonal skills

Billing software knowledge

Customer-centric attitude

Multitasking

Tools

Billing software

Job description

To support the Outlet Manager in daily operations of the bakery outlet, ensuring excellent customer service, team management, and achievement of sales and operational goals.

Key Responsibilities:

Outlet Operations:

• Assist in the day-to-day functioning of the outlet.
• Ensure cleanliness, hygiene, and proper display of products.
• Maintain proper stock levels and coordinate with inventory/supply team.

Customer Service:

• Ensure high standards of customer satisfaction and handle customer complaints efficiently.
• Train team members to greet customers and handle queries politely and professionally.
• Monitor customer feedback and ensure prompt corrective action.

Team Supervision:

• Supervise counter sales staff, packers, and housekeeping staff.
• Ensure staff follow grooming, punctuality, and discipline standards.
• Plan staff duty rosters and leave schedules in coordination with the Outlet Manager.
• Drive daily/weekly sales targets set by the management.
• Promote upselling and cross-selling among team members.
• Monitor fast-moving and slow-moving items and coordinate with the central team.
• Supervise billing operations and ensure accuracy in cash handling.
• Perform end-of-day reconciliation of cash and card transactions.
• Report any discrepancies to the Outlet Manager immediately.

Compliance & Reporting:

• Ensure adherence to company SOPs, food safety norms, and statutory requirements.
• Prepare and submit daily sales and operations reports.
• Assist in internal audits and stock verification.

Required Skills:

• Strong leadership and interpersonal skills
• Basic computer and billing software knowledge
• Customer-centric attitude and team spirit
• Ability to handle pressure and multitask

Qualification & Experience:

• Experience: 2-4 years in food retail/QSR/bakery/hotel outlet operations
• Age Limit: 22 to 30 years preferred