Restaurant Manager

Grover Sweets; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Grover Sweets in Delhi is seeking an experienced Outlet Manager to oversee daily operations, drive sales, and uphold SOPs while leading a team.

You will manage scheduling, training, inventory control, and customer service to ensure a premier shopping experience.

The ideal candidate has a business/retail management background, proven leadership, and a strong grasp of retail operations and KPIs.

Qualifications

• Bachelor's degree in Business, Retail Management, or related field.
• 35 years of experience in a retail/outlet managerial role.
• Strong understanding of retail operations, sales, and inventory systems.
• Proven leadership and team management capabilities.

Responsibilities

• Operate daily store activities according to SOPs to ensure smooth outlet functioning.
• Drive sales targets and maximise revenue through upselling and cross-selling.
• Train and onboard new team members in product knowledge, customer service, and SOPs.
• Prepare and manage weekly duty rosters and monitor attendance and productivity.
• Maintain inventory levels, conduct stock audits, and ensure FIFO practices.
• Provide exceptional customer service and resolve complaints promptly.
• Prepare and submit daily, weekly, and monthly operational and sales reports.

Skills

Leadership

People Management

Operational Acumen

Financial Acumen

Customer-Centric

Inventory Handling

Analytical Thinking

Communication & Training

Attention to Detail

Compliance Orientation

Education

Bachelor's degree in Business or Retail Management

Job description

Role & responsibilities

1. Operational Management

• Ensure smooth daily operations of the outlet in accordance with company SOPs.
• Maintain operational efficiency by identifying and resolving process bottlenecks.
• Monitor outlet infrastructure and facilities to ensure cleanliness, safety, and functionality.

2. Sales & Profitability

• Drive sales targets and maximize revenue through effective upselling and cross-selling strategies.
• Analyze sales trends and implement action plans to improve store performance.
• Monitor key financial metrics including P&L, cost control, and gross margins.

3. Team Training & Development

• Train and onboard new team members in product knowledge, customer service, and SOPs.
• Conduct regular refresher training to ensure team skill enhancement and policy compliance.
• Motivate, coach, and mentor the team to achieve individual and outlet performance goals.

4. Team Scheduling & Management

• Prepare and manage weekly duty rosters ensuring optimal staffing during peak hours.
• Monitor staff attendance, discipline, and productivity.
• Conduct performance reviews and provide feedback for continuous improvement.

5. Inventory & Stock Control

• Maintain optimal inventory levels and minimize stock-out or overstock situations.
• Conduct regular stock audits and manage discrepancies.
• Ensure timely stock replenishment and adherence to FIFO (First-In-First-Out) practices.

6. Customer Experience

• Ensure a customer-first culture by providing exceptional service and quick resolution of complaints.
• Monitor customer feedback and take corrective actions to improve service delivery.
• Maintain store ambiance, hygiene, and product display standards to enhance customer satisfaction.

7. Reporting & Compliance

• Prepare and submit daily, weekly, and monthly operational and sales reports.
• Ensure full compliance with company policies, safety standards, and local regulations.

Conduct internal audits to ensure compliance across all operational areas.

Preferred candidate profile

Qualifications & Experience:

• Bachelors degree in Business, Retail Management, or a related field.
• 35 years of experience in a retail/outlet managerial role.
• Strong understanding of retail operations, sales, and inventory systems.
• Proven leadership and team management capabilities.

Key Competencies:

• Leadership & People Management
• Operational & Financial Acumen
• Customer-Centric Approach
• Inventory & Stock Handling
• Analytical Thinking
• Communication & Training Skills
• Attention to Detail
• Compliance Orientation