OUTBOUND CALLING – NGO

Zoho; Dadri; On-site; INR 201,000 - 312,000; Full time

Job summary

Vrinda International, a leading recruitment firm, is seeking an Outbound Calling Specialist for an NGO. You will engage with potential donors, manage leads, and drive contributions through outbound outreach. Strong communication and CRM proficiency are essential for building relationships and meeting fundraising targets.

The role emphasizes effective listening, persistent follow-up, and accurate data logging in CRM systems and Excel to support donor engagement and program awareness.

Qualifications

• Minimum of 1 year of prior work experience in a similar role or related field.
• Proficiency in basic computer operations and familiarity with MS Excel.
• Demonstrated ability to navigate CRM software.
• Strong active listening capabilities to engage effectively with diverse individuals.
• Excellent verbal communication skills with a focus on clarity and persuasion.
• Proven experience in outbound calling, lead management, and objection handling.
• A results-oriented mindset with a track record of meeting or exceeding set targets.

Responsibilities

• Conduct professional outbound calls to prospective donors and stakeholders to promote the NGO's mission.
• Actively listen to inquiries and concerns to understand donor needs and tailor communication strategies accordingly.
• Manage and update donor information and interaction logs using CRM tools and Microsoft Excel.
• Follow up persistently with leads to nurture interest and convert prospects into committed supporters.
• Handle objections with tact and professionalism to overcome barriers and secure commitments.
• Monitor progress against daily and monthly targets to ensure consistent achievement of fundraising goals.
• Utilize strong verbal communication skills to articulate the organization's impact clearly and persuasively.

Skills

Outbound calling

CRM software

MS Excel

Active listening

Verbal communication

Tools

CRM software

Job description

Noida Sector 04, India | Posted on 09/25/2026

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Summary

We are seeking a motivated individual to join our team as an Outbound Calling Specialist for an NGO. In this pivotal role, you will serve as the primary voice of the organization, engaging with potential donors and supporters to drive contributions and raise awareness. Your ability to communicate effectively will be essential in fostering relationships, managing leads, and achieving the organization's fundraising targets through dedicated outbound outreach efforts.

Responsibilities

• Conduct professional outbound calls to prospective donors and stakeholders to promote the NGO's mission.
  
• Actively listen to inquiries and concerns to understand donor needs and tailor communication strategies accordingly.
  
• Manage and update donor information and interaction logs using CRM tools and Microsoft Excel.
  
• Follow up persistently with leads to nurture interest and convert prospects into committed supporters.
  
• Handle objections with tact and professionalism to overcome barriers and secure commitments.
  
• Monitor progress against daily and monthly targets to ensure consistent achievement of fundraising goals.
  
• Utilize strong verbal communication skills to articulate the organization's impact clearly and persuasively.
  

Requirements

Requirements:

• Minimum of 1 year of prior work experience in a similar role or related field.
  
• Proficiency in basic computer operations and familiarity with MS Excel.
  
• Demonstrated ability to navigate Customer Relationship Management (CRM) software.
  
• Strong active listening capabilities to engage effectively with diverse individuals.
  
• Excellent verbal communication skills with a focus on clarity and persuasion.
  
• Proven experience in outbound calling, lead management, and objection handling.
  
• A results-oriented mindset with a track record of meeting or exceeding set targets.