ACCREDO – Customer Support

Vrinda International; Gurgaon; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International is seeking a Customer Support Representative in the IT Services sector. You will manage inbound and outbound voice calls, resolve customer issues, and log interactions with accuracy. Rotational shift coverage is required to ensure continuous support.

Ideal candidates have strong active listening, excellent English communication, basic computer skills, and a service-oriented mindset to deliver professional, empathetic support to clients.

Qualifications

• Proven experience in customer service or handling customers in a voice process environment.
• Strong active listening to understand issues and offer effective solutions.
• Excellent command of English (verbal and written) for clear communication.
• Basic computer literacy and ability to navigate internal systems.
• Willingness to work flexible hours including rotational shifts.

Responsibilities

• Manage inbound and outbound voice calls, providing timely assistance.
• Actively listen to customer concerns to identify root causes and resolve issues.
• Navigate internal systems to update records and retrieve information.
• Demonstrate flexibility by adhering to a rotational shift schedule.
• Use English effectively to communicate solutions in a professional manner.
• Handle customer interactions with empathy and patience to ensure satisfaction.

Skills

Customer service

Active listening

English communication

Problem solving

Rotational shifts

Job description

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Job Description

Summary

We are seeking a dedicated and communicative individual to join our team as a Customer Support Representative within the IT Services sector. This pivotal role serves as the primary interface for our clients, ensuring their inquiries and challenges are addressed with professionalism and efficiency. The successful candidate will leverage strong active listening abilities and problem-solving skills to navigate voice-based interactions, delivering exceptional service while adapting to a rotational shift schedule. This position is essential for maintaining high customer satisfaction and upholding the company's reputation for quality support.

Responsibilities

• Manage inbound and outbound voice calls, providing timely and accurate assistance to clients regarding their needs.
  
• Actively listen to customer concerns to identify root causes and implement effective, solution-oriented resolutions.
  
• Utilize basic computer knowledge to navigate internal systems, update records, and retrieve necessary information during interactions.
  
• Demonstrate flexibility by adhering to a rotational shift schedule to ensure continuous coverage and support availability.
  
• Employ strong verbal and English communication skills to articulate solutions clearly and maintain a professional tone throughout all engagements.
  
• Handle customer interactions with empathy and patience, ensuring a positive experience even in challenging situations.
  

Requirements

Requirements

• Proven experience or strong aptitude in customer service and customer handling within a voice process environment.
  
• Proficiency in active listening techniques to fully understand and address client issues.
  
• Solid problem-solving capabilities to troubleshoot common inquiries independently.
  
• Competence in basic computer operations and familiarity with standard office software.
  
• Excellent command of the English language, including both verbal and written communication skills.
  
• Willingness and ability to work flexible hours, including rotational shifts as required by operational needs.