ACCREDO – Customer Support

Vrinda International; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International is seeking a dedicated Customer Support Representative for our IT services team. You will be the primary interface for clients, handling voice inquiries with professionalism and efficiency.

Ideal candidates have strong active listening, problem-solving skills, and excellent English communication. You will work in a rotating shift, providing timely, clear, and empathetic assistance to ensure high customer satisfaction.

Qualifications

• Proven experience in customer service in a voice process environment.
• Strong active listening and problem-solving abilities.
• Excellent English communication skills (verbal and written).

Responsibilities

• Manage inbound and outbound voice calls with timely assistance.
• Listen to customer concerns to identify root causes and provide solutions.
• Navigate internal systems to update records and retrieve information.
• Adhere to rotating shift schedule to ensure coverage.
• Communicate clearly and professionally to customers.

Skills

Active listening

Customer service

Verbal English

Problem solving

Tools

MS Office

Job description

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Job Description

Summary

We are seeking a dedicated and communicative individual to join our team as a Customer Support Representative within the IT Services sector. This pivotal role serves as the primary interface for our clients, ensuring their inquiries and challenges are addressed with professionalism and efficiency. The successful candidate will leverage strong active listening abilities and problem-solving skills to navigate voice-based interactions, delivering exceptional service while adapting to a rotational shift schedule. This position is essential for maintaining high customer satisfaction and upholding the company's reputation for quality support.

Responsibilities

• Manage inbound and outbound voice calls, providing timely and accurate assistance to clients regarding their needs.
  
• Actively listen to customer concerns to identify root causes and implement effective, solution-oriented resolutions.
  
• Utilize basic computer knowledge to navigate internal systems, update records, and retrieve necessary information during interactions.
  
• Demonstrate flexibility by adhering to a rotational shift schedule to ensure continuous coverage and support availability.
  
• Employ strong verbal and English communication skills to articulate solutions clearly and maintain a professional tone throughout all engagements.
  
• Handle customer interactions with empathy and patience, ensuring a positive experience even in challenging situations.
  

Requirements

Requirements

• Proven experience or strong aptitude in customer service and customer handling within a voice process environment.
  
• Proficiency in active listening techniques to fully understand and address client issues.
  
• Solid problem-solving capabilities to troubleshoot common inquiries independently.
  
• Competence in basic computer operations and familiarity with standard office software.
  
• Excellent command of the English language, including both verbal and written communication skills.
  
• Willingness and ability to work flexible hours, including rotational shifts as required by operational needs.