Outbound Calling Agent

Nordinn Consulting; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Provident fund

Job summary

Nordinn Consulting is seeking an enthusiastic Outbound Calling Agent in Bengaluru to connect with potential customers, explain products, and generate leads to support business growth.

You will make outbound calls, follow up on interested leads, and collaborate with the Sales/Customer Engagement team to achieve daily targets. Freshers and experienced candidates are welcome; training and career growth opportunities are provided.

Qualifications

• Good verbal communication and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools are preferred.
• Ability to handle rejection and communicate confidently with customers.
• Positive attitude, persuasion skills, and a target-oriented approach.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain products, services, offers, and relevant information clearly.
• Generate leads and identify potential business opportunities.
• Understand customer requirements and provide suitable solutions.
• Follow up with interested customers to drive conversions.
• Maintain accurate records of calls, customer details, and follow-ups.
• Handle customer queries and objections professionally.
• Achieve daily and monthly calling, lead generation, and conversion targets.
• Coordinate with the sales team to ensure timely follow-ups.

Skills

Effective communication

Active listening

Customer handling

Objection management

Lead follow-up

Education

10th/12th pass or graduate

Tools

CRM tools

Job description

Job Title: Outbound Calling Agent

Department: Sales / Customer Engagement

Employment Type: Full-Time

• Minimum qualification: 10th / 12th pass or graduate.
• Freshers and experienced candidates can apply.

Job Summary

We are looking for a confident and enthusiastic Outbound Calling Agent to connect with potential customers, explain our products or services, generate leads, and support business growth through effective phone communication.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain products, services, offers, and relevant information clearly.
• Generate leads and identify potential business opportunities.
• Understand customer requirements and provide suitable solutions.
• Follow up with interested customers to drive conversions.
• Maintain accurate records of calls, customer details, and follow-ups.
• Handle customer queries and objections professionally.
• Achieve daily and monthly calling, lead generation, and conversion targets.
• Coordinate with the sales team to ensure timely follow-ups.

Candidate Requirements

• Good verbal communication and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools are preferred.
• Ability to handle rejection and communicate confidently with customers.
• Positive attitude, persuasion skills, and a target-oriented approach.

Skills Required

• Effective communication and active listening.
• Customer handling and objection management.
• Lead generation and follow-up.
• Time management and basic data entry.
• Ability to work independently and as part of a team.

Salary & Benefits

• Salary: As per company standards and experience.
• Incentives based on performance, where applicable.
• Training and career growth opportunities.

Work Details

• Work Location: As per company requirement.
• Working Days & Shifts: As per company policy.

Perks and benefits

Health insurance, Provident fund