Telecaller Job | Outbound Calling & Lead Generation Role

ASP Finserv Pvt Ltd; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

ASP Finserv Pvt Ltd in Mumbai is seeking a confident Telecaller to join our team. You will make outbound calls to promote products, reach potential customers, and generate leads while addressing queries.

The ideal candidate has strong communication, a polite phone manner, and familiarity with MS Office/CRM tools. A 12th pass or higher is preferred, with graduates welcomed; a proactive, target-driven attitude is essential.

Qualifications

• Clear communication in Hindi and/or English.
• Polite, confident telephone etiquette.
• Familiarity with MS Office and basic CRM usage.

Responsibilities

• Make outbound calls to promote products/services or collect feedback.
• Handle incoming calls and respond to customer inquiries professionally.
• Maintain accurate call records and update CRM/database with relevant details.
• Follow up with leads/customers as per call schedule.
• Understand customer requirements and provide appropriate solutions.
• Meet daily, weekly, and monthly call and conversion targets.
• Resolve complaints or escalation issues to the concerned department.
• Collaborate with sales and marketing to support lead generation campaigns.

Skills

Communication skills

Telephone manners

MS Office

CRM software

Quick learner

Target-driven

Education

12th pass

Graduates preferred

Job description

Job Summary

We are looking for a confident and motivated Telecaller to join our team. The

Job Summary

We are looking for a confident and motivated Telecaller to join our team. The
Telecaller will be responsible for making outbound calls to potential or existing
customers to generate leads, provide information, or resolve queries. A successful
candidate should have excellent communication skills and a persuasive attitude.

Key Responsibilities

• Make outbound calls to promote products/services or collect feedback.
• Handle incoming calls and respond to customer inquiries professionally.
• Maintain accurate call records and update CRM/database with relevant details.
• Follow up with leads/customers as per call schedule.
• Understand customer requirements and provide appropriate solutions.
• Meet daily, weekly, and monthly call and conversion targets.
• Resolve complaints or escape issues to the concerned department.
• Collaborate with the sales and marketing team to support lead generation campaigns.

Key Skills & Requirements

• Minimum 12th pass; graduates preferred.
• Good communication skills in Hindi and/or English.
• Confident, polite, and professional telephone manner.
• Basic computer knowledge and familiarity with MS Office/CRM software.
• Quick learner with a target-driven and result-oriented approach.