Optical Billing & Delivery Executvie

Abateas; India; On-site; INR 180,000 - 300,000; Full time

Job summary

Abateas in India is seeking a detail-oriented billing and order processing professional to handle optical billing, order entry, product delivery, and customer coordination for spectacles, lenses, and related products.

You will prepare accurate bills, verify orders and prescriptions, coordinate with the optical team, manage payments (cash, card, UPI), and keep delivery and inventory records up to date, ensuring a professional customer experience.

Responsibilities

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with the optical team for order processing and completion.
• Check spectacles and optical products before delivery.
• Ensure the correct product is delivered to the correct customer.
• Inform customers when their orders are ready for collection.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain billing records, delivery records, and order status.
• Handle customer queries related to billing, orders, and delivery.
• Coordinate with the laboratory and other departments regarding pending orders.
• Follow up on delayed or pending orders and update customers.
• Maintain proper records of delivered and pending products.
• Support stock verification and report billing or delivery discrepancies.
• Ensure proper customer service and a professional experience.

Job description

To handle optical billing, order processing, product delivery, and customer coordination while ensuring accurate billing and timely delivery of spectacles, lenses, and other optical products.

Key Responsibilities

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with the optical team for order processing and completion.
• Check spectacles and optical products before delivery.
• Ensure the correct product is delivered to the correct customer.
• Inform customers when their orders are ready for collection.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain billing records, delivery records, and order status.
• Handle customer queries related to billing, orders, and delivery.
• Coordinate with the laboratory and other departments regarding pending orders.
• Follow up on delayed or pending orders and update customers.
• Maintain proper records of delivered and pending products.
• Support stock verification and report billing or delivery discrepancies.
• Ensure proper customer service and a professional experience.
• Follow hospital/optical department policies and procedures.