Optometrist

Lenskart Solutions Pvt Ltd; Krishnagiri District, Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart is seeking an Optometrist to perform eye checks, dispense, and diagnose while contributing to sales and inventory management. You will deliver technical expertise, ensure a smooth customer journey, and uphold SOPs across store operations.

The role emphasizes customer satisfaction, product recommendations, and effective use of POS systems to process transactions and resolve issues.

Qualifications

• Diploma or Bachelor in Optometry is required.
• Freshers are eligible to apply.
• Excellent communication and listening skills.
• Ability to build rapport and understand unstated needs.
• Proactive, customer- and result-oriented.

Responsibilities

• Greeting walk-in customers and guiding them to the clinic for a free eye check-up.
• Conduct eye checks following the 12-step process and explain prescriptions.
• Suggest products based on customer needs.
• Achieve sales targets and follow SOPs; coordinate product pickup.
• Maintain store standards and stock, ensure security.

Skills

Clear communication

Active listening

Customer orientation

Multitasking

Adapt to change

Proactive ownership

Education

Diploma/ Bachelors in Optometry

Job description

Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area -

Customer focus Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification

• Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority