Optical Billing & Delivery Executvie

ABATE AS; Kerala; On-site; INR 180,000 - 240,000; Full time

Job summary

ABATE AS is seeking a detail‑oriented billing and order coordination assistant in Kerala. You will manage billing for optical products, verify prescriptions, and ensure timely delivery while maintaining accurate records. The role requires good communication with customers and cross‑department coordination.

Responsibilities include handling payments, updating customers on order status, and ensuring a professional customer experience in line with hospital/optical policies.

Qualifications

• Experience handling optical billing and order processing.
• Ability to coordinate delivery and customer communications.
• Familiarity with cash, card and digital payment transactions.

Responsibilities

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with optical team for order processing and completion.
• Check spectacles and products before delivery.
• Inform customers when orders are ready for collection.
• Handle payments and maintain billing records.
• Maintain order and delivery status records.
• Address customer queries about billing, orders and delivery.
• Follow department policies and procedures.

Skills

Billing

Order processing

Customer coordination

Delivery coordination

Cash handling

Tools

POS system

Job description

Job Purpose

To handle optical billing, order processing, product delivery, and customer coordination while ensuring accurate billing and timely delivery of spectacles, lenses, and other optical products.

Key Responsibilities

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with the optical team for order processing and completion.
• Check spectacles and optical products before delivery.
• Ensure the correct product is delivered to the correct customer.
• Inform customers when their orders are ready for collection.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain billing records, delivery records, and order status.
• Handle customer queries related to billing, orders, and delivery.
• Coordinate with the laboratory and other departments regarding pending orders.
• Follow up on delayed or pending orders and update customers.
• Maintain proper records of delivered and pending products.
• Support stock verification and report billing or delivery discrepancies.
• Ensure proper customer service and a professional experience.
• Follow hospital/optical department policies and procedures.