Optical Sales Executive

Abateas; Kozhikode; On-site; INR 223,200 - 334,800; Full time

Job summary

Abateas in Kozhikode, Kerala, is seeking a Sales Executive to help customers select optical products, drive sales, and deliver an outstanding in-store experience. Responsibilities include assisting with product selection, handling billing, maintaining store operations, and ensuring customer satisfaction. The ideal candidate should possess strong communication and product knowledge, with experience in customer service and basic computer skills including CRM usage. Join us to be part of a dynamic team focused on excellent customer service.

Qualifications

• Strong communication skills are necessary to assist customers effectively.
• Knowledge of optical products is essential for personalized recommendations.
• Basic computer skills, especially in using CRM are required.

Responsibilities

• Assist customers in selecting frames, lenses, and accessories based on needs.
• Handle billing, order processing, and job card entries.
• Verify prescriptions and ensure accurate fitting for customers.

Skills

Strong communication skills

Product knowledge (optical basics)

Basic computer & CRM knowledge

Customer service & sales orientation

Time Management

Tools

Zoho CRM

HRMS (Keka)

Job description

The Sales Executive is responsible for assisting customers in selecting optical products, driving sales, and delivering an excellent in-store experience. The role requires strong communication skills, product knowledge, and a customer-focused approach to achieve sales targets and ensure satisfaction.

Key Responsibilities

• Assist customers in selecting frames, lenses, and accessories based on needs and budget
• Explain lens options, coatings, and ongoing offers clearly
• Provide personalized recommendations, including frame selection using Visufit 1000
• Ensure a professional and positive customer experience
• Achieve individual and store sales targets
• Upsell and cross-sell products to maximize revenue
• Stay updated on optical products and trends

Store Operations

• Handle billing, order processing, and job card entries
• Maintain product displays and store cleanliness
• Support inventory checks and report discrepancies
• Follow up on orders, deliveries, and pending purchases
• Handle customer queries, repairs, and warranty support

Optical Dispensing

• Verify prescriptions and ensure accurate fitting
• Guide customers on eyewear usage and care

Administrative Tasks

• Maintain sales records and CRM updates (Zoho CRM)
• Update attendance/leave records in HRMS (Keka)
• Support store operations as required

Required Skills

Strong communication skills Product knowledge (optical basics) Basic computer & CRM knowledge Customer service & sales orientation Time Management