OPTICAL MANAGER

Abateas; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

A retail optical firm in Chennai seeks an experienced Optical Manager to oversee the sales department. The role involves achieving sales targets, managing the sales team, ensuring customer satisfaction, and handling store operations. The ideal candidate will have strong sales and leadership skills, excellent communication (Malayalam preferred), and a customer-focused approach. This is an exciting opportunity to contribute to the growth and profitability of the store.

Responsibilities

• Achieve and monitor optical sales targets.
• Supervise, guide, and motivate the sales team.
• Ensure high standards of customer service and satisfaction.
• Manage daily store operations, billing, and documentation.
• Oversee stock management and inventory control.
• Handle customer complaints and ensure timely resolution.
• Ensure proper product display and store maintenance.
• Prepare and review daily and monthly performance reports.
• Coordinate with management and other departments for smooth functioning.

Skills

Strong sales and leadership skills

Excellent communication (Malayalam preferred)

Customer-focused and target-driven

Good problem-solving and time management skills

Job description

The Optical Manager is responsible for overseeing the overall functioning of the optical sales department, ensuring achievement of sales targets, efficient team management, excellent customer service, and smooth operational processes. The role focuses on maximizing profitability, maintaining customer satisfaction, and improving sales performance—without engaging in clinical/optometrist duties.

Key Responsibilities

• Achieve and monitor optical sales targets
• Supervise, guide, and motivate the sales team
• Ensure high standards of customer service and satisfaction
• Manage daily store operations, billing, and documentation
• Oversee stock management and inventory control
• Handle customer complaints and ensure timely resolution
• Ensure proper product display and store maintenance
• Prepare and review daily and monthly performance reports
• Coordinate with management and other departments for smooth functioning

Key Skills

• Strong sales and leadership skills
• Excellent communication (Malayalam preferred)
• Customer-focused and target-driven
• Good problem-solving and time management skills