Optometrist

Lenskart; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Lenskart Hyderabad is seeking an Optometrist who blends eye care with sales, performing eye checks, dispensing spectacles, and offering product recommendations to enhance every customer's experience.

You will conduct stocktakes, ensure SOP compliance, maintain store standards, and deliver expert advice while building trust with customers and guiding them to the right eyewear solutions.

Qualifications

• Diploma in Optometry with relevant registration.
• Strong communication and active listening to educate customers.
• Experience in eye-checks, dispensing and product recommendations.

Responsibilities

• Greeting walk-in customers and guiding them to the clinic.
• Conduct eye check-ups following the 12-step Optometry process.
• Dispense lenses and educate on single vision and progressive lenses.
• Recommend optimal products based on customer needs.
• Achieve sales targets and adhere to SOPs.
• Maintain store standards and stock accuracy.

Skills

Communication skills

Active listening

Customer focus

Sales orientation

Eye care knowledge

Education

Diploma in Optometry

Tools

POS system

Job description

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include

prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also

includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer

experience.

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist

Customer focus

• Driving Net
• Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
• deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive
• lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
• right time to pitch the recommended solutions

Achieving sales

• Vs. Plan & SOP
• adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
• communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority