Operations Supervisor - International

TP; Mohali; On-site; INR 350,000 - 520,000; Full time

Job summary

TP in Mohali, India seeks an experienced Operations Supervisor to oversee daily BPO operations and drive international process excellence. You will lead teams, monitor metrics, and implement improvement plans to enhance efficiency and customer satisfaction.

The role requires strong leadership, communication, and analytical skills, with the ability to adapt to a fast-paced, globally oriented environment.

Qualifications

• Proven experience in operations management, preferably in the BPO industry.
• Strong leadership and communication skills, with the ability to motivate teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of international operations and cultural nuances.

Responsibilities

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze operational data and metrics to identify areas for improvement.
• Train and coach team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Skills

Operations management

Leadership

Communication

Problem solving

Analytical skills

Adaptability

Job description

We are looking for a skilled Operations Supervisor to join our team in the BPO industry. The ideal candidate will have a strong background in managing international operations and supervising teams.

Roles and Responsibility

• Supervise and manage daily operations of the team, ensuring efficiency and productivity.
• Develop and implement strategies to improve operational performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze operational data and metrics to identify areas for improvement.
• Train and coach team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in operations management, preferably in the BPO industry.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of international operations and cultural nuances.
• Experience with process improvements and cost reduction initiatives.