Operations Team Leader- BPO

Tagbin Services; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic work environment

Creative and innovative setting

Job summary

Tagbin Services in Gurugram, Haryana, India is seeking an Operations Team Leader- BPO to manage day-to-day operations, supervise customer support and calling teams, and ensure productivity and quality. This full-time, on-site role requires joining within 60 days.

You will handle escalations, monitor KPIs, and drive improvements across processes. The ideal candidate has proven BPO operations management experience, strong leadership, and excellent communication to motivate teams and meet targets.

Qualifications

• Proven experience in managing BPO operations.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to monitor and improve productivity and quality metrics.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily BPO operations and ensure smooth service delivery.
• Lead customer support and calling teams to high performance.
• Monitor productivity, attendance, and quality metrics.
• Address escalations and resolve process-related issues promptly.
• Drive achievement of operational KPIs and targets.

Skills

BPO operations

Leadership

Team management

Problem solving

Communication skills

Job description

ABOUT THE ROLE

Join us as an Operations Team Leader- BPO in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will manage the day-to-day operations of our BPO services, supervising customer support and calling teams to ensure productivity and quality standards are met. You will also handle escalations and process-related issues, ensuring the achievement of operational KPIs.

KEY RESPONSIBILITIES

1. Manage and oversee the daily operations of BPO services.
2. Supervise customer support and calling teams to ensure high performance.
3. Monitor productivity, attendance, and quality metrics.
4. Handle escalations and resolve process-related issues promptly.
5. Ensure the achievement of operational KPIs and targets.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience in managing BPO operations.
2. Strong leadership and team management skills.
3. Excellent problem-solving and decision-making abilities.
4. Ability to monitor and improve productivity and quality metrics.
5. Strong communication and interpersonal skills.

WHAT WE OFFER

A dynamic work environment with opportunities for growth and development within a leading tech-experiential company. Work alongside a talented team in a creative and innovative setting.