Operatons Supervisor|International

TP; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

Teleperformance in Mohali seeks an experienced Operations Supervisor to oversee daily operations, drive efficiency, and lead a capable team in an international setting.

You will develop process improvements, analyze operational data, and collaborate across departments to align activities with business goals while ensuring adherence to policies and high standards of performance.

Qualifications

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and time management skills.
• Experience working in a fast-paced environment and prioritizing tasks effectively.
• Strong attention to detail and ability to maintain accuracy.

Responsibilities

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase operational effectiveness.
• Manage and train a team of operations staff to achieve high performance standards.
• Analyze operational data to identify areas for improvement and optimize processes.
• Collaborate with other departments to align operations with business objectives.
• Ensure compliance with company policies and procedures.

Skills

Operations management

Leadership

Communication

Data analysis

Time management

Attention to detail

Job description

We are looking for a skilled Operations Supervisor to join our team in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase operational effectiveness.
• Manage and train a team of operations staff to achieve high performance standards.
• Analyze operational data to identify areas for improvement and optimize processes.
• Collaborate with other departments to align operations with business objectives.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and time management skills.
• Experience working in a fast-paced environment and prioritizing tasks effectively.
• Strong attention to detail and ability to maintain accuracy.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Be one of our people!

Additional Info

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.