Operations Manager

Hotel Ceasar Palace, Thodupuzha; Idukki; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Accommodation

Food allowances

PF

ESI

Job summary

Hotel Ceasar Palace, centrally located in Central Kerala, seeks an experienced Operations Manager to oversee day-to-day hotel functions. You will coordinate Front Office, Housekeeping, F&B, and Maintenance to ensure seamless guest experiences.

The role requires strong leadership, staff development, budget awareness, and strict adherence to safety and hygiene standards in a 4-star setting. On-site responsibilities are essential.

Qualifications

• Bachelor's or Diploma in Hotel Management required.
• Minimum 3 years hotel operations experience.
• Experience in 4- or 5-star properties preferred.
• Supervisory experience preferred.
• Fluency in English and Malayalam.

Responsibilities

• Oversee daily hotel operations across all departments.
• Coordinate with Front Office, Housekeeping, F&B, Kitchen and Maintenance.
• Monitor service quality and implement corrective actions.
• Manage staff scheduling, performance, and training needs.
• Ensure policy compliance, hygiene, and safety standards.
• Assist budgeting, cost control, and resource optimization.
• Prepare operational reports for management.
• Support GM in strategic planning and decision-making.

Skills

Leadership

Team management

Interpersonal skills

Communication (English, Malayalam)

PMS software

Pressure handling

Education

Bachelor's/Diploma in Hotel Management

Tools

PMS software

Job description

Operations Manager

Organisation: A Reputed 4-Star Hotel, Central Kerala
Department: Hotel Operations
Reports To: General Manager
Employment Type: Full-Time, On-Site

About the Role

We are looking for an experienced and dynamic Operations Manager to oversee the day-to-day functioning of our hotel. The ideal candidate will ensure smooth coordination across all departments - Front Office, Housekeeping, F&B, and Maintenance, while upholding the highest standards of guest service, staff performance, and operational efficiency.

Key Responsibilities

• Oversee daily hotel operations across all departments to ensure seamless guest experience
• Coordinate with Front Office, Housekeeping, F&B, Kitchen, and Maintenance teams
• Monitor service quality standards and implement corrective actions where needed
• Handle guest feedback, complaints, and escalations promptly and professionallyManage staff scheduling, performance monitoring, and training needs
• Ensure compliance with hotel policies, hygiene standards, and safety regulations
• Assist in budgeting, cost control, and resource optimization
• Coordinate with vendors and suppliers for operational requirements
• Prepare and present operational reports to management
• Support the General Manager in strategic planning and decision-making

Required Qualifications & Skills

• Bachelor's/Diploma in Hotel Management is mandatory
• Minimum 3 years or more of experience in hotel operations, preferably in a 4-star or 5-star property
• Prior experience in a supervisory role preferred
• Strong leadership, team management, and interpersonal skills
• Excellent communication skills (English and Malayalam)
• Sound knowledge of hotel management systems (PMS software)
• Ability to work under pressure and handle multiple priorities
• Candidates from Kerala will be given preference
• Must be willing to work on-site at the hotel location (Central Kerala)

Compensation

• Salary will be commensurate with experience and qualifications- negotiable for the right candidate
• Additional benefits as per hotel policy (accommodation/food, if applicable, PF, ESI, etc. - to be specified by HR)

Other Details

• Work Location: Central Kerala (On-site only; no remote work option)
• Working Days: 6 days a week, shift-based as per hotel roster