Hotel Operations Manager

Hotel Three Seasons; Mathura; On-site; INR 324,000 - 396,000; Full time

Job summary

Hotel Three Seasons in Mathura is seeking an experienced Hotel Operations Manager to oversee the day-to-day hotel activities across departments, ensuring smooth coordination and high guest service standards.

You will manage Front Office, Housekeeping, and Food & Beverage operations, monitor performance, support recruitment and training, and implement SOPs to maintain operational efficiency. This role requires flexible hours including weekends and holidays as needed.

Qualifications

• 4–7 years of experience in hotel/hospitality operations, preferably in a managerial role.
• Strong knowledge of hotel operations and departmental coordination.
• Excellent leadership and team-management skills.
• Strong communication and problem-solving abilities.
• Good understanding of guest service and hospitality standards.
• Ability to manage multiple departments and priorities effectively.
• Good knowledge of hotel management systems and operational reporting.
• Strong decision-making and organizational skills.
• Willingness to work flexible hours, weekends, and holidays when required.

Responsibilities

• Manage and oversee daily hotel operations across all departments.
• Supervise and coordinate Front Office, Housekeeping, Restaurant, and other operational teams.
• Ensure excellent guest service and handle escalated guest concerns professionally.
• Monitor staff performance, attendance, discipline, and service standards.
• Coordinate with department heads to ensure smooth daily operations.
• Ensure hotel SOPs, quality standards, and safety procedures are followed.
• Monitor room occupancy, reservations, guest feedback, and overall hotel performance.
• Oversee restaurant and guest-service operations when required.
• Conduct regular team meetings and operational briefings.
• Identify operational issues and implement effective solutions.
• Monitor inventory, supplies, and operational expenses.
• Coordinate with management regarding revenue, costs, staffing, and operational requirements.
• Review daily reports and prepare operational updates for management.
• Support staff recruitment, training, and performance development.
• Ensure compliance with hygiene, safety, and hotel policies.
• Assist in planning and executing special events, promotions, and hotel activities.

Skills

Hotel Operations

Team Management

Guest Relations

Front Office

Housekeeping

Food & Beverage

Staff Management

Cost Control

Problem Solving

SOP Implementation

Leadership

Job description

Job Title: Hotel Operations Manager

Company: Hotel Three Seasons

Employment Type: Full-Time

Job Summary

We are looking for an experienced and responsible Hotel Operations Manager to oversee the day-to-day operations of the hotel, ensure smooth coordination between departments, and maintain high standards of guest service and

operational efficiency.

Key Responsibilities

• Manage and oversee daily hotel operations across all departments.
• Supervise and coordinate Front Office, Housekeeping, Restaurant, and other operational teams.
• Ensure excellent guest service and handle escalated guest concerns professionally.
• Monitor staff performance, attendance, discipline, and service standards.
• Coordinate with department heads to ensure smooth daily operations.
• Ensure hotel SOPs, quality standards, and safety procedures are followed.
• Monitor room occupancy, reservations, guest feedback, and overall hotel performance.
• Oversee restaurant and guest-service operations when required.
• Conduct regular team meetings and operational briefings.
• Identify operational issues and implement effective solutions.
• Monitor inventory, supplies, and operational expenses.
• Coordinate with management regarding revenue, costs, staffing, and operational requirements.
• Review daily reports and prepare operational updates for management.
• Support staff recruitment, training, and performance development.
• Ensure compliance with hygiene, safety, and hotel policies.
• Assist in planning and executing special events, promotions, and hotel activities.

Requirements

• 4–7 years of experience in hotel/hospitality operations, preferably in a managerial role.
• Strong knowledge of hotel operations and departmental coordination.
• Excellent leadership and team-management skills.
• Strong communication and problem-solving abilities.
• Good understanding of guest service and hospitality standards.
• Ability to manage multiple departments and priorities effectively.
• Good knowledge of hotel management systems and operational reporting.
• Strong decision-making and organizational skills.
• Willingness to work flexible hours, weekends, and holidays when required.

Key Skills

• Hotel Operations | Team Management | Guest Relations | Front Office | Housekeeping | Food & Beverage | Staff Management | Cost Control | Problem Solving | SOP Implementation | Leadership

Pay: ₹30,000.00 per month

Work Location: In person