Assistant Manager - Operations

Vimala Regency; Kurnool; On-site; INR 800,000 - 1,800,000; Full time

Job summary

Vimala Regency is seeking a capable Operations Manager to oversee daily activities across all hotel departments and drive service excellence. The role involves guiding staff, implementing effective procedures, and ensuring high guest satisfaction.

The position requires strong leadership, excellent communication, and the ability to manage multiple tasks under pressure while coordinating front desk, housekeeping, and F&B operations. Experience with industry software is preferred.

Qualifications

• Minimum 5 years of experience in operations management or a related field.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of hotel operations, including front desk, housekeeping, and food and beverage services.
• Familiarity with industry-specific software and systems.

Responsibilities

• Support the Operations Manager in overseeing daily activities across all hotel departments.
• Ensure service excellence by implementing effective strategies and procedures.
• Manage staff performance, provide guidance, and develop training programs.
• Handle escalated guest issues promptly and professionally.
• Optimize operational efficiency through process improvements and cost reduction initiatives.
• Collaborate with other departments to achieve business objectives.

Skills

Leadership

Communication

Problem-solving

Pressure handling

Multitasking

Hotel operations knowledge

Tools

Hotel management software

PMS systems

Job description

• Support the Operations Manager in overseeing daily activities across all hotel departments.
• Ensure service excellence by implementing effective strategies and procedures.
• Manage staff performance, provide guidance, and develop training programs.
• Handle escalated guest issues promptly and professionally.
• Optimize operational efficiency through process improvements and cost reduction initiatives.
• Collaborate with other departments to achieve business objectives.

Job Requirements

• Minimum 5 years of experience in operations management or a related field.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of hotel operations, including front desk, housekeeping, and food and beverage services.
• Familiarity with industry-specific software and systems.

About Company

VIMALA REGENCY is a leading hospitality company committed to providing exceptional customer experiences and driving operational excellence.