Operations Manager (Sunday Hotels)

OYO; Thrissur; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

PRISM is seeking an experienced Operations Manager to oversee hotel and hospitality operations in Bangalore. You will lead day-to-day activities, manage a 50+ room portfolio, and drive service excellence and operational efficiency.

Ideal candidates bring hands-on hotel operations experience, strong leadership, and a proven ability to optimize occupancy, revenue, and guest satisfaction while maintaining safety and compliance.

Qualifications

• Minimum 5 years of experience in hotel/hospitality operations.
• Strong hands-on experience in hotel and hospitality operations.
• Experience managing a property/portfolio of 50+ keys is preferred/required.
• Strong team-management and leadership skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of hotel operations, guest experience, and operational KPIs.
• Candidates with experience managing multi-department hotel operations will be preferred.
• Must be willing to work from/operate in Bangalore.

Responsibilities

• Manage day-to-day hotel and hospitality operations.
• Oversee operations across 50+ rooms (keys).
• Lead and manage operational teams across departments to achieve business and service objectives.
• Ensure high standards of guest experience, service quality, hygiene, and operational excellence.
• Monitor occupancy, revenue, costs, guest satisfaction, and other key operational metrics.
• Coordinate with housekeeping, front office, maintenance, F&B, and other operational functions.
• Develop and implement SOPs and ensure compliance with company and hospitality standards.
• Handle guest escalations and ensure timely resolution of operational issues.
• Drive team productivity, training, performance management, and employee engagement.
• Identify opportunities to improve processes, reduce operational costs, and enhance profitability.
• Ensure compliance with safety, statutory, and company policies.

Skills

Hotel operations

Team leadership

Guest experience

Communication

Operational KPIs

Cost optimization

Job description

Operations Manager Hotel & Hospitality Operations

Company: PRISM
Location: Bangalore & Thrissur
Experience: Minimum 5 years
Industry: Hotel & Hospitality Operations

About the Role

PRISM is looking for an experienced and results-driven Operations Manager to oversee hotel and hospitality operations in Bangalore. The ideal candidate will have strong hands-on experience managing hotel operations, leading teams, maintaining service standards, and driving operational efficiency.

Key Responsibilities

• Manage day-to-day hotel and hospitality operations, ensuring smooth and efficient functioning.
• Oversee operations across a minimum portfolio/key of 50 rooms (keys).
• Lead and manage operational teams across departments to achieve business and service objectives.
• Ensure high standards of guest experience, service quality, hygiene, and operational excellence.
• Monitor occupancy, revenue, costs, guest satisfaction, and other key operational metrics.
• Coordinate with housekeeping, front office, maintenance, F&B, and other operational functions.
• Develop and implement SOPs and ensure compliance with company and hospitality standards.
• Handle guest escalations and ensure timely resolution of operational issues.
• Drive team productivity, training, performance management, and employee engagement.
• Identify opportunities to improve processes, reduce operational costs, and enhance profitability.
• Ensure compliance with safety, statutory, and company policies.

Candidate Profile

Minimum 5 years of experience in hotel/hospitality operations.

• Strong hands-on experience in hotel and hospitality operations.
• Experience managing a property/portfolio of 50+ keys is preferred/required.
• Strong team-management and leadership skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of hotel operations, guest experience, and operational KPIs.
• Candidates with experience managing multi-department hotel operations will be preferred.
• Must be willing to work from/operate in Bangalore.