Operations Manager

Video Plaza; Durgapur; On-site; INR 720,000 - 1,000,000; Full time

Job summary

The Citi Residenci Group of Hotels in Durgapur, West Bengal seeks a proactive Operations Manager to oversee daily hotel activities, coordinate departments, and ensure outstanding guest experiences. The role emphasizes upselling and revenue growth, cost control, and strong team leadership in a busy hotel environment.

The ideal candidate has relevant hotel management education and a track record of delivering efficient operations and high guest satisfaction across departments, ensuring smooth

Qualifications

• UG: BHM /BHMCT in Hotel Management, Diploma in Any Specialization.
• Experience in hotel operations is desirable.
• Strong customer service and leadership capabilities.

Responsibilities

• Oversee daily hotel operations and coordinate departments to ensure guest satisfaction.
• Handle guest complaints promptly and drive revenue through upselling.
• Manage budgets, control costs and lead teams to deliver service excellence.

Education

BHM /BHMCT in Hotel Management

Diploma in Any Specialization

Job description

Oversee daily hotel operations, coordinate departments, ensure guest satisfaction, handle complaints, drive revenue through upselling, manage budgets, control costs, and lead teams to deliver exceptional service and operational efficiency.

UG: BHM /BHMCT in Hotel Management, Diploma in Any Specialization

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

The Citi Residenci Group of Hotels nestled across the vibrant locations like Durgapur , Bidhannagar , Banskopa and Nigha is a perfect place for business trips , family getaways or celebratory events.