Operations Manager, Soft Services

Ashirbad House Keeping Services; New Delhi; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Ashirbad House Keeping Services is seeking a seasoned Operations Manager to lead day-to-day housekeeping and facility management operations across India. The role requires overseeing the operations team, coordinating with clients, and ensuring service quality at multiple sites with travel as needed.

The candidate should have 10+ years in operations management in hotels, hospitals, corporates, or similar sectors, with strong communication and computer skills and a willingness to travel.

Qualifications

• 35-40 years of age with BHM (3-4 years) or MBA in operations management.
• 10+ years of post-qualification experience in operations management across multi locations/industries like hotels, hospitals, corporates.
• Ability to lead a team to deliver the best service to clients.
• Excellent communication skills with strong computer skills.
• Liaison with the client team and willingness to travel.

Responsibilities

• Manage day-to-day operations, overseeing the operations team and department on a PAN INDIA basis.
• Managing operational and administrative function for overall contract sites and periodical visiting for various working locations including surprise / late evening.
• Develop, implement, and maintain quality assurance protocols by the process of innovation/discoveries.
• Increase the efficiency of existing processes and procedures to enhance the company internal capacity.
• Ensure that operational activities remain on time and within budget.
• Ensure that the teams day to day activity aligns with organisational goals.
• Track staffing requirements, hiring new employees as needed.
• Monitor employee and team performance by hiring, training, scheduling, coaching, and developing housekeeping staff, providing continuous feedback for improvement, and ensuring full compliance with company policies, quality standards, and workplace safety regulations.
• Strictly Follow the Operational Policy of the company & its updating.
• MIS to be submit on monthly basis.
• Assist in achieving financial goals by optimising operations.

Skills

Communication skills

Computer skills

Operations management

Team leadership

Travel willingness

Education

BHM in operations management

MBA in operations management

Job description

Role & responsibilities

Candidates from Housekeeping & Facility Management services are preferred.

Roles & Responsibilities

• Manage day-to-day operations, overseeing the operations team and department on a PAN INDIA basis.
• Managing operational and administrative function for overall contract sites and periodical visiting for various working locations including surprise / late evening.
• Develop, implement, and maintain quality assurance protocols by the process of innovation/discoveries
• Increase the efficiency of existing processes and procedures to enhance the company internal capacity
• Ensure that operational activities remain on time and within budget
• Ensure that the teams day to day activity aligns with organisational goals.
• Track staffing requirements, hiring new employees as needed
• Monitor employee and team performance by hiring, training, scheduling, coaching, and developing housekeeping staff, providing continuous feedback for improvement, and ensuring full compliance with company policies, quality standards, and workplace safety regulations.
• Strictly Follow the Operational Policy of the company & its updating.
• MIS to be submit on monthly basis.
• Assist in achieving financial goals by optimising operations.

Required skills and qualifications

• Candidate should be 35-40 years of age with BHM (3-4 years)/ or MBA (or equivalent) in operations management.
• Candidate should have minimum 10 or more years of post-qualification experience in field of operations management role in managing multi locations/industries like Hotels, Hospitals, corporates & various companies.
• Carry the team to deliver the best service to clients
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Candidate should have excellent Communication Skills with Strong Computer Skills
• Liaison with the client team
• Candidate should be open to travel