Operations Manager

Tokyo Ryokan; Chhatrapati Sambhajinagar District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tokyo Ryokan in India is seeking a hospitality operations lead to manage service apartments and restaurant functions on site. You will ensure efficient daily operations, high guest satisfaction, and strict adherence to company standards.

The role requires coordinating across hotel, housekeeping, front office, kitchen, restaurant and maintenance teams while monitoring performance and delivering timely reports to Head Office.

Responsibilities

• Manage day-to-day operations of service apartments and restaurants, ensuring smooth functioning and policy compliance.
• Coordinate with hotel, housekeeping, front office, kitchen, restaurant and maintenance teams; monitor attendance and performance.
• Monitor revenue, expenses, budgets, food costs, inventory and wastage; implement cost controls.
• Maintain hygiene, safety and service quality across all facilities; oversee maintenance and upkeep.
• Handle guest queries, complaints and feedback to ensure high satisfaction.
• Prepare and review daily, weekly and monthly MIS reports and submit to Head Office.

Job description

Responsibilities

1. 1. Manage day-to-day operations of service apartments and restaurants, ensuring smooth functioning, operational efficiency, and compliance with company policies and standards.
2. 2. Ensure excellent guest services, handle customer queries, complaints and feedback, and maintain high standards of hospitality and customer satisfaction.
3. 3.Supervise, guide and coordinate with hotel, housekeeping, front office, kitchen, restaurant and maintenance teams. Monitor staff attendance, performance and discipline.
4. 4.Monitor daily revenue, expenses, operational budgets, food costs, inventory and wastage. Ensure effective cost control and optimum utilization of resources.
5. 5.Maintain cleanliness, hygiene, safety and service quality across all apartments and restaurant facilities. Ensure timely maintenance and proper upkeep of the property and equipment.
6. 6.Prepare and review daily, weekly and monthly operational reports and other MIS reports. Ensure timely submission to Head Office.