Operations Manager - Hospitality sector

Restaurant; Mumbai; Sur place; INR 1 339 000 - 2 678 000; Plein temps

Résumé du poste

Restaurant in Mumbai is seeking an experienced Operations Manager to oversee day-to-day hospitality operations, ensure smooth service across all departments, and uphold hygiene and safety standards. You will lead and develop teams, manage staffing and performance, monitor budgets, control costs, and drive initiatives to improve guest satisfaction and profitability.

The role requires strong leadership, decision-making, and a track record of delivering consistent service in a fast-paced

Qualifications

• Experience in operations management within hospitality.
• Strong leadership and team development skills.

Responsabilités

• Oversee daily operations of the hotel/restaurant and ensure smooth functioning of all departments.
• Monitor operational efficiency and ensure compliance with company policies and procedures.
• Ensure high standards of service, hygiene, and cleanliness across all operational areas.
• Develop and implement strategies to improve operational performance.
• Lead, supervise, and motivate department heads and operational teams.
• Manage manpower planning, recruitment, training, and performance evaluations.
• Ensure effective coordination between departments.
• Ensure excellent guest experience and customer satisfaction.
• Handle customer complaints and resolve operational issues promptly.
• Maintain high standards of hospitality and service quality.
• Monitor operational budgets, expenses, and profitability.
• Control food costs, labour costs, and other operational expenses.
• Identify opportunities to improve revenue and reduce wastage.
• Ensure compliance with food safety, hygiene, health, and safety regulations.
• Conduct regular operational audits and inspections.
• Maintain SOPs and ensure they are followed by all departments.
• Identify opportunities to increase revenue and improve business performance.
• Monitor operational KPIs and prepare performance reports for management.
• Implement initiatives to improve productivity and profitability.

Description du poste

Job Description Operations Manager

Industry: Hospitality Restaurants

Job Summary

We are looking for an experienced and dynamic Operations Manager to oversee the day-to-day operations of the hospitality business. The candidate will be responsible for ensuring smooth operations, maintaining service standards, improving customer satisfaction, managing teams, and achieving business objectives.

Key Responsibilities

Operational Management

• Oversee daily operations of the hotel/restaurant and ensure smooth functioning of all departments.
• Monitor operational efficiency and ensure compliance with company policies and procedures.
• Ensure high standards of service, hygiene, and cleanliness across all operational areas.
• Develop and implement strategies to improve operational performance.

Team Management

• Lead, supervise, and motivate department heads and operational teams.
• Manage manpower planning, recruitment, training, and performance evaluations.
• Ensure effective coordination between departments.

Customer Service

• Ensure excellent guest experience and customer satisfaction.
• Handle customer complaints and resolve operational issues promptly.
• Maintain high standards of hospitality and service quality.

Financial Management

• Monitor operational budgets, expenses, and profitability.
• Control food costs, labour costs, and other operational expenses.
• Identify opportunities to improve revenue and reduce wastage.

Quality & Compliance

• Ensure compliance with food safety, hygiene, health, and safety regulations.
• Conduct regular operational audits and inspections.
• Maintain SOPs and ensure they are followed by all departments.

Business Development

• Identify opportunities to increase revenue and improve business performance.
• Monitor operational KPIs and prepare performance reports for management.
• Implement initiatives to improve productivity and profitability.