Operations Head (Last Mile)

Talasha; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A fast-growing consumer tech company is seeking a City Operations Head to lead operations for its innovative quick service app providing instant house helps. The role involves managing end-to-end operations, improving customer satisfaction through efficiency, and building scalable processes across top cities. Ideal candidates should have 10-14 years of experience in operations management and excellent analytical skills.

Qualifications

• 10-14 years in driving business and last mile operations.
• Experience handling operations P&L and large grey collar teams.
• Fluent in English, Hindi, and Marathi.

Responsibilities

• Lead city wide operations for timely delivery of service.
• Manage end-to-end operations and ground staff.
• Analyze processes for customer satisfaction and efficiency improvements.
• Design an optimized instant-delivery network.
• Build scalable processes for top cities.
• Monitor KPIs for service performance.
• Build and lead teams of hub executives and recruiters.
• Drive service staff acquisition through marketing.
• Collaborate with cross-functional teams for technology improvements.

Skills

Business driving

Last mile operations

Data analysis

Performance metrics management

Cross-functional teamwork

Job description

Overview

Talasha has been mandated to hire a City Operations Head for India's first ever quick service app that provides instant house helps. This fast growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes. This is a leadership role that owns end-to-end of last mile operations for the company.

Responsibilities

• Lead city wide operations to enable customers with on-time delivery of service
• Manage end to end of ground staff & last mile operations – from deployment, training, uptime, servicing to utilization.
• Continuously analyze processes & procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
• Design an optimized instant-delivery network in order to further reduce delivery timelines & increase efficiency of the network
• Build scalable processes that expand the value proposition & be replicated in all the top cities in the country
• Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc
• Build & lead teams of hub executives and recruiters.
• Drive service staff acquisition through on-ground marketing.
• Work with cross functional team to drive innovation & continuous improvements in the technology & algorithms used by the operations team on a day-to-day basis

Good to Have

• 10-14 years in driving business & last mile operations
• Experience handling operations P&L, large grey collar teams & complex ground operations.
• Excellent data & analytical skills to own Performance Metrics
• Fluent in English, Hindi, and Marathi

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Supply Chain

Industries

• Consumer Services