Operations Manager - Mumbai

blitznow.in; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

blitznow.in Mumbai seeks a Regional Operations Manager to design and build a Same-day delivery network, including last-mile stations and the teams that run them.

You will lead and coach Team Leaders and Operations Executives to achieve on-time delivery as the north star, drive efficiencies, and ensure high customer satisfaction through pragmatic, data-driven decisions.

Qualifications

• Graduation degree in Maths, Statistics, Engineering, Science, Business or Logistics.
• Excellent written and verbal communication skills.
• Good knowledge of employment laws and HR policies.
• Metric-focused with ability to dive deep into data.
• Proven coaching and leadership skills including succession planning.

Responsibilities

• Design and build a same-day delivery network in the region.
• Lead and coach team leaders and operations executives to ensure on-time delivery.
• Drive process improvements and operational efficiencies.
• Plan rosters and build monitoring systems for timely deliveries.
• Identify and reduce inefficiencies and errors to improve customer satisfaction.
• Coordinate with finance to reconcile COD payments and improve related processes.
• Distribute best practices across all operations.

Skills

Leadership

Communication

Data analysis

HR policy knowledge

Coaching

Education

Graduation degree in Maths/Statistics/Engineering/Science/Business/Logistics

Job description

KEY RESPONSIBILITIES

• Design & build a Same-day delivery network in the particular region including that of the network of last-mile delivery stations & the team.
• Lead & coach team of Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with a clear focus on on-time delivery as north star metric.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organisation to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Implement roster planning schedules & build monitoring systems to ensure timely delivery of orders based on customer satisfaction.
• Identify & reduce operational inefficiencies & errors which lead to improved customer satisfaction.
• Understand & fulfil client requirements for logistics operations.
• Responsible for managing cash received for COD orders and ensuring on-time reconciliation with the payments team. Coordinate with the finance team & further improve payments related processes.
• The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

• Graduation degree (Maths, Statistics, Engineering, Science, Business, Logistics) from an accredited university with minimum 3 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focused and ability to dive deep into data.
• Proven coaching and leadership skills including evidence of successful succession planning models.

PREFERRED QUALIFICATIONS

• Strong attention to detail and excellent written and oral communication skills are required.
• Ability to organise and manage multiple tasks simultaneously.
• Ability to handle changing priorities and use good judgement when working in stressful situations.
• Decisive, confident, and experienced with influencing others.
• Knowledge and understanding of last-mile logistics will be a huge plus.