Loadshare Networks - Director - Last Mile Operations - Quick Commerce

LoadShare Networks; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

LoadShare Networks is seeking a high-impact Director of Last Mile Operations (Quick commerce) to own end-to-end city operations for North and West regions in India. The role manages 70+ stores with high-velocity volumes, driving efficiency, service reliability, and profitability.

You will lead Cluster Heads, set performance targets, and collaborate with cross-functional teams to optimize cost structures, rider productivity, and SLA adherence in a fast-growing environment.

Qualifications

• 6-10 years of experience in logistics, hyperlocal, e-commerce or quick commerce operations.
• Proven experience managing large-scale city operations (1L+ daily volume preferred).
• Demonstrated ownership of P&L, cost structures, and operational metrics.
• Experience in high-growth, high-intensity environments.

Responsibilities

• Own end-to-end last-mile operations for North+West geography; single point of accountability for city-level performance, SLAs, and customer experience.
• Lead and manage Cluster Heads/City Ops Managers across zones; set targets across service, cost, and scale metrics.
• Lead store launches, micro-market expansion, and network scaling across 70+ stores; drive readiness for peak events and SOPs.
• Own KPIs: rider productivity, cancellations, TAT, fill rates, attrition; drive data-led problem solving and RCA.
• Manage fleet partners and rider ecosystem at scale; drive rider performance, cost negotiations and service quality.
• Own city-level cost structures and P&L; collaborate with Finance on payouts and margin tracking.
• Collaborate with Business, Client, Product, Tech and Finance; interface with client stakeholders for city performance.

Skills

Leadership

Data-driven decision making

Stakeholder management

People management

Strategic thinking

Job description

Role: Director - Last Mile Operations (Quick commerce)

Location: Noida

About Loadshare

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan‑India, multi‑category last‑mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What Sets Us Apart

• Scale with depth: We handle ~400K deliveries/day across food, e‑commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
• Strong financials, stronger ambition: With 800 Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
• Dual‑engine model: We not only operate India’s most flexible last‑mile delivery network, but also license our in‑house logistics tech platform that processes an additional 20 lakh orders/day – one of the few in India to enable asset cross‑utilization across verticals.
• Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility), and are expanding wallet share and capabilities within existing giants while co‑creating new models with emerging platforms and brands.
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital‑efficient, tech‑enabled logistics engine in the country.
• We’re now building for our next phase: a 5X scale‑up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/Founding Team

• Raghu Talluri (CEO) – Formerly at Myntra, McKinsey
• Pramod Nair (CTO) – Formerly at Freecharge, Snapdeal, MartMobi
• Rakib Ahmed (Co Founder, Head EComm/Truging/Warehousing) – Formerly at ICICI Prudential, Co founder Lunate Eco
• Overall 500+ employees on roll

About The Role

We are looking for a high‑impact operations leader to own end‑to‑end last‑mile operations for North + West region for one of our largest quick commerce client. This role will manage a large‑scale, high‑velocity network of 70+ stores with daily volumes of ~1 lakh orders, driving operational excellence, cost efficiency, and service reliability at scale. The role sits at the intersection of strategy and execution, with complete ownership of city performance, including SLAs, cost, team leadership, and profitability.

Roles & Responsibilities

• City Operations Ownership: Own end‑to‑end last‑mile operations for North+West geography; act as the single point of accountability for city‑level performance, SLAs, and customer experience; drive alignment across clusters on service levels, productivity, and cost.
• City Leadership & Team Management: Lead and manage Cluster Heads/City Ops Managers across zones; set clear performance targets across service, cost, and scale metrics; build strong leadership pipelines and succession plans.
• Scale, Expansion & Store Operations: Lead store launches, micro‑market expansion, and network scaling; manage operations across 70+ stores, ensuring consistent execution; drive readiness for peak events (sales, festive surges, pilots); standardize launch playbooks, staffing models, and SOPs.
• Operational Excellence & SLA Management: Own key KPIs: rider productivity, cancellations, TAT, fill rates, attrition; drive continuous improvement through data‑led problem solving and RCA; ensure strict adherence to SOPs, safety, and compliance.
• Rider, Vendor & Supply Management: Manage fleet partners and rider ecosystem at scale; ensure optimal rider availability, utilisation, and productivity; drive rider performance, cost negotiations, and service quality.
• Cost Control, P&L & Profitability: Own city‑level cost structures and P&L; drive cost optimization across manpower, fleet, and operations; partner with Finance on payouts, reconciliation, and margin tracking.
• Cross‑Functional Stakeholder Management: Work closely with Business, Client, Product, Tech, and Finance teams; translate business goals into on‑ground execution plans; act as a key interface with client stakeholders for city performance.

Experience & Background

• 6-10 years of experience in logistics, hyperlocal, e‑commerce, or quick commerce operations.
• Proven experience managing large‑scale city operations (1L+ daily volume preferred).
• Strong exposure to 3P logistics, fleet vendors, and ground operations.
• Demonstrated ownership of P&L, cost structures, and operational metrics.
• Experience in high‑growth, high‑intensity environments.

Who You Are

• Deep understanding of last‑mile and hyperlocal supply chain dynamics.
• Strong data‑driven decision‑maker.
• High ownership mindset with bias for action.
• Strong people leader with experience managing large, distributed teams.
• Comfortable operating in fast‑paced, ambiguous environments.
• Excellent stakeholder and client management skills.