Operations Manager - Chennai

Blitz; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Blitz in Chennai is seeking a Delivery Operations Lead to design and build a 60-120 minute delivery network across last-mile stations, dark stores, and micro-fulfillment centers. You will lead teams to deliver fast, reliable service and drive real-time fulfillment.

You’ll optimize processes, coach Team Leaders and Operations Executives, and align with client quick-commerce logistics requirements to scale delivery while maintaining high customer satisfaction.

Qualifications

• Graduation degree from an accredited university with 2-4 years of relevant experience in operations/logistics.
• Excellent written and verbal communication skills (remote & face-to-face).
• Strong metric-driven mindset with ability to dive deep into data.
• Knowledge of HR policies, employment law, and handling people processes.
• Proven coaching and leadership skills with experience building high-performance teams.

Responsibilities

• Design & build a 60-120 minute delivery network in the region.
• Lead & coach Team Leaders and Operations Executives to deliver high customer satisfaction.
• Communicate team goals, drive execution in a fast-paced quick commerce operation.
• Set up scalable processes and drive continuous improvements.
• Implement roster planning schedules & monitoring systems for real-time fulfillment of orders.
• Identify and eliminate operational inefficiencies, ensuring rapid order turnaround.
• Understand & fulfill client requirements related to quick commerce logistics operations.
• Manage cash handling for COD orders and reconcile with finance.
• Scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• Drive adoption of best practices across all operational functions.

Skills

Data analysis

Leadership

Communication

Coaching

Education

Graduation degree in Math/Statistics/Engineering/Science/Business/Logistics

Job description

KEY RESPONSIBILITIES:

• Design & build a 60-120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
• Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric .
• Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
• Achieve operational excellence by setting up scalable processes and driving continuous improvements.
• Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60-120 mins .
• Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
• Understand & fulfill client requirements related to quick commerce logistics operations .
• Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
• Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
• Actively drive adoption of best practices across all operational functions.

BASIC QUALIFICATIONS:

• Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2-4 years of relevant experience in operations/logistics.
• Excellent written and verbal communication skills (remote & face-to-face).
• Strong metric-driven mindset with ability to dive deep into data .
• Knowledge of HR policies, employment law , and handling people processes.
• Proven coaching and leadership skills with experience in building & mentoring high-performance teams.

PREFERRED QUALIFICATIONS:

• Strong attention to detail with excellent written and oral communication.
• Ability to manage multiple priorities in a dynamic, fast-paced environment .
• Decisive, confident, and capable of influencing stakeholders.
• Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.