Operations Executive

Vashi Electricals; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Vashi Electricals is seeking an Order Management specialist to verify orders, coordinate stock transfers, and liaise with procurement to meet customer delivery timelines. The role emphasizes accurate order processing, proactive communication with customers, and maintaining OTIF performance.

You will work closely with purchasing and logistics to ensure timely fulfillment and issue resolution. The position requires strong attention to detail, excellent communication, and familiarity with ERP tools

Qualifications

• Experience with inventory and order management systems (SAP preferred).
• Strong communication and coordination skills.
• Proactive in follow-ups and stakeholder management.
• Attention to detail and problem-solving attitude.
• Proficiency in MS Excel and ERP tools.

Responsibilities

• Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
• Back Order Review: monitor and review pending orders and reduce backlog.
• Draft and send emails to customers for amendments, confirmations, and updates.
• Coordinate inter-plant/warehouse stock transfers to fulfill urgent requirements.
• Liaise with the purchase team to expedite procurement of short/urgent materials.
• Track and improve OTIF performance to ensure on-time, in-full fulfillment.
• Maintain and update customer schedule agreements and plan dispatches.
• Investigate and close customer complaints related to material issues or delays.

Skills

Inventory management

Order management

Communication

Stakeholder management

Attention to detail

Problem solving

Tools

SAP

ERP systems

MS Excel

Job description

Key Responsibilities:

• Verify customer sales orders for accuracy, material availability, and alignment with internal processes.
• Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.
• Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.
• Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.
• Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.
• OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.
• Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.
• Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.

Required Skills & Competencies:

• Strong knowledge of inventory and order management systems (SAP knowledge preferred)
• Effective communication and coordination skills
• Proactive in follow-ups and stakeholder management
• Attention to detail and problem-solving attitude
• Proficiency in MS Excel, Email writing, and ERP tools