Order Management Executive

Capgemini; Salem; On-site; INR 250,000 - 380,000; Full time

Job summary

Capgemini in Salem, Tamil Nadu seeks an aspiring e-commerce operations professional to own end-to-end order processing and coordinate with sales and logistics. You will manage orders, resolve issues, and maintain records while ensuring timely, courteous service.

The role emphasizes cross-functional collaboration, accuracy, and the ability to perform well under pressure to satisfy customers and meet deadlines.

Qualifications

• 0-3 years of experience in e-commerce operations or a similar field.
• Strong understanding of order management processes, including order processing, tracking, and fulfillment.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Ability to work efficiently under pressure while maintaining attention to detail.

Responsibilities

• Manage end-to-end order processing from receipt to fulfillment.
• Coordinate with sales, logistics, and other teams to ensure seamless orders.
• Monitor and resolve order issues, returns, and exchanges.
• Maintain accurate records of customer interactions, orders, and inventory.
• Provide prompt customer service and resolve queries.

Skills

Order management

Communication

Cross-functional collaboration

Job description

Roles and Responsibilities

• Manage order processing from receipt to fulfillment, ensuring timely delivery of products to customers.
  
• Coordinate with internal teams (e.g., sales, logistics) to ensure seamless execution of orders.
  
• Monitor and resolve any issues or discrepancies related to orders, including returns and exchanges.
  
• Maintain accurate records of customer interactions, orders, and inventory levels.
  
• Provide excellent customer service by responding promptly to queries and resolving complaints.
  

Desired Candidate Profile

• 0-3 years of experience in e-commerce operations or a similar field.
  
• Strong understanding of order management processes, including order processing, tracking, and fulfillment.
  
• Excellent communication skills for effective collaboration with cross-functional teams.
  
• Ability to work efficiently under pressure while maintaining attention to detail.