Senior Order Management Executive

Signals And Systems (India) Pvt Ltd; Chennai District; On-site; INR 420,000 - 700,000; Full time

Job summary

Signals And Systems (India) Pvt Ltd is seeking a diligent Order Management professional to oversee the complete order lifecycle from receipt to delivery. You will review contracts, coordinate with Sales, Production, Logistics, QA and Finance to ensure smooth execution and timely dispatches.

The role requires meticulous attention to contractual terms, accurate record-keeping, and proactive issue resolution to maintain high customer satisfaction and on-time delivery performance.

Qualifications

Responsibilities

• Manage the complete order lifecycle from order receipt to successful delivery.
• Review, prepare, and coordinate customer contracts, purchase orders, and related commercial documents.
• Ensure compliance with contractual terms and company policies.
• Coordinate with Sales, Production, Stores, Logistics, QA, and Finance for seamless order execution.
• Act as the primary point of contact for customers regarding order status, dispatch schedules, and delivery commitments.
• Plan and monitor dispatches to ensure on-time deliveries and avoid liquidated damages (LD).
• Coordinate customer inspections, dispatch clearances, and documentation.
• Prepare and submit contractual correspondence, reports, and customer communications.
• Track pending orders and proactively resolve execution or delivery issues.
• Coordinate with internal teams to ensure products are ready as per customer delivery schedules.
• Follow up on invoice processing, payment collections, and outstanding receivables.
• Maintain accurate order records, MIS reports, and documentation.
• Participate in contract review meetings and provide execution-related inputs.
• Build and maintain strong customer relationships by ensuring timely responses and effective issue resolution.
• Continuously identify opportunities to improve order management processes and customer satisfaction.

Job description

• Manage the complete order lifecycle from order receipt to successful delivery.
• Review, prepare, and coordinate customer contracts, purchase orders, and related commercial documents.
• Ensure compliance with contractual terms and company policies.
• Coordinate with Sales, Production, Stores, Logistics, QA, and Finance for seamless order execution.
• Act as the primary point of contact for customers regarding order status, dispatch schedules, and delivery commitments.
• Plan and monitor dispatches to ensure on-time deliveries and avoid liquidated damages (LD).
• Coordinate customer inspections, dispatch clearances, and documentation.
• Prepare and submit contractual correspondence, reports, and customer communications.
• Track pending orders and proactively resolve execution or delivery issues.
• Coordinate with internal teams to ensure products are ready as per customer delivery schedules.
• Follow up on invoice processing, payment collections, and outstanding receivables.
• Maintain accurate order records, MIS reports, and documentation.
• Participate in contract review meetings and provide execution-related inputs.
• Build and maintain strong customer relationships by ensuring timely responses and effective issue resolution.
• Continuously identify opportunities to improve order management processes and customer satisfaction.