Opening For change management

Tekskills Inc.; Kolkata District; On-site; INR 500,000 - 800,000; Full time

Job summary

Tekskills Inc. in Kolkata seeks a Change Management Specialist to oversee ITIL-aligned change processes and governance. You will coordinate with application, infrastructure, security, and business teams to ensure timely, compliant changes.

The role emphasizes rigorous documentation, risk assessment, post-implementation reviews, and KPI tracking of change performance using ITSM tools such as ServiceNow.

Qualifications

• ITIL Change Management concepts and lifecycle.
• Hands-on experience with ITSM tools such as ServiceNow.
• Basic understanding of IT infrastructure and release processes.
• Strong coordination and stakeholder management.
• Excellent written and verbal communication.

Responsibilities

• Change Management operations and governance.
• Support lifecycle management of standard, normal, and emergency changes.
• Validate change requests for completeness and accuracy.
• Document risk assessments, impact analyses, and back-out plans.
• Coordinate inputs with change requesters, technical teams, and stakeholders.
• Prepare change packs, agendas, and minutes for CAB/ECAB.
• Track approvals and maintain audit-ready records.
• Report change KPIs such as success rate and SLA adherence.

Skills

ITIL Change Management

Stakeholder coordination

Communication skills

Documentation

Tools

ServiceNow

Job description

Role Descriptions: Key Responsibilities

• Change Management Operations
• Support the lifecycle management of Standard| Normal| and Emergency Changes.
• Validate change requests for completeness| accuracy| and adherence to process guidelines.
• Ensure proper risk assessment| impact analysis| and back-out plans are documented.
• Coordinate with change requesters| technical teams| and stakeholders for required inputs.

Governance Compliance

• Ensure changes comply with defined Change Management policies and controls.
• Support CAB (Change Advisory Board) and ECAB meetings by preparing change packs| agendas| and minutes.
• Track approvals and ensure audit-ready documentation is maintained.

Coordination Communication

• Act as a single point of coordination between application| infrastructure| security| and business teams.
• Communicate planned changes| maintenance windows| and potential impacts to stakeholders.
• Escalate high-risk or conflicting changes as per defined escalation matrix.

Reporting Continuous Improvement

• Maintain change records and ensure timely closure with proper post-implementation reviews (PIRs).
• Track and report change KPIs such as success rate| emergency changes| failed changes| and SLA adherence.
• Identify process gaps and support continuous improvement initiatives.

Required Skills Competencies

• Technical Process Skills
• Good understanding of ITIL Change Management concepts and lifecycle.
• Hands-on experience with ITSM tools (ServiceNow preferred).
• Basic understanding of IT infrastructure| applications| and release processes.

Soft Skills

• Strong coordination and stakeholder management skills.
• Good written and verbal communication skills.
• Attention to detail and ability to follow defined processes.