Change Manager L2

Wipro; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology services company in Maharashtra is seeking a Mid-Senior level Project Manager with 8-10 years of ITSM experience, particularly in Change processes. The role requires ITIL certification and strong collaboration skills. Key responsibilities include managing Change processes, conducting audits, and improving operational maturity. This full-time position offers opportunities to influence project outcomes in a dynamic environment.

Qualifications

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification is required.
• Strong collaboration and communication skills are essential.

Responsibilities

• Ensure each Change is recorded and approved before implementation.
• Convene and chair CAB meetings and circulate the MOM.
• Conduct Post Implementation Reviews and validate change status.

Skills

ITSM experience in Change processes

ITIL V3 / 2011 Foundation or Intermediate certification

Collaboration with Technical teams

Effective Communication skills

Job description

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no Unauthorized change is implemented which may potentially impact the Production.
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place.
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes.
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
• Bring in Service improvements to improve the overall Process maturity.

Key Skills and Competencies

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors.
• Effective Communication skills.

Experience

3-5 Years

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Project Management and Information Technology

Industries

IT Services and IT Consulting