CHANGE MANAGER L2

Wipro; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading IT service provider in Bengaluru is seeking an experienced ITSM professional with 8–10 years of experience in change management processes. The role involves ensuring that all changes are properly recorded, approved, and communicated, while also leading CAB meetings and driving service improvements. The ideal candidate will have a strong background in ITIL frameworks and effective communication skills to coordinate with technical teams and vendors.

Qualifications

• 8–10 years of ITSM experience in change and other processes.
• Capable of collaborating with multiple technical towers, facing the customer, and coordinating with vendors.
• 3–5 years of ITIL Incident Management experience.

Responsibilities

• Ensure each and every change is recorded and approved before implementation.
• Convene and chair CAB meetings, circulate the minutes of the CABs.
• Report the management on agreed change KPIs and ensure effective change communication.

Skills

ITIL V3 / 2011 Foundation or Intermediate certification

Effective communication skills

Collaboration with technical towers

Job description

Job description

Responsibilities

• Ensure each and every change is recorded and approved before implementation.
• Ensure change are categorized and approved as per the defined process based on the change category (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings, circulate the minutes of the CABs.
• Ensure no unauthorized change is implemented that may impact production.
• Ensure periodical audits are in place as per Wipro and customer process and close the audit gaps within agreed timelines.
• Report the management on agreed change KPIs and ensure effective change communication.
• Ensure change implementation is done as per the implementation plan with no manual errors through setting up a 4‑eye review for each change.
• Assign each change with the associated risk and ensure Wipro and customer processes are followed for high‑risk/high‑impact changes.
• Conduct post‑implementation reviews and validate the change status against the defined change success criteria.
• Bring in service improvements to improve overall process maturity.

Key Skills & Competencies

• 8–10 years of ITSM experience in change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable of collaborating with multiple technical towers, facing the customer, and coordinating with vendors.
• Effective communication skills.

Mandatory Skills

• ITIL Incident Mgmt.
• 3–5 years experience.