Associate Lead - Change Management

Microland; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Microland Limited in Bengaluru seeks an experienced Change Manager to coordinate and govern IT change processes across regional and global teams, ensuring adherence to policy and CAB procedures.

You will assess RFCs, chair CAB meetings, manage FSC, and guide junior staff for high-quality delivery and incident-free changes. ITIL Intermediate certification and engineering background are preferred for this role.

Qualifications

• Coordinate, facilitate and manage cross-regional and global changes.
• Act as facilitator between Regional Change Managers.
• Chair Global CAB and minutes.
• Ensure adherence to Change Management policy regionally and globally.
• Assess RFCs for completeness and validity.
• Prioritize and categorize RFCs within defined limits.
• Reject RFCs lacking information.
• Authorize RFCs to proceed.
• Manage Forward Schedule of Changes (FSC) / Change Calendar.
• Ensure RFCs raised for all changes.
• Filter, review and assess all changes raised.
• Determine correct approval levels.
• Steer changes through review and approval.
• Facilitate risk and impact assessment.
• Prepare documentation for Technical Reviews and CAB.
• Attend Technical Review meetings.
• Publish and circulate post-meeting change documentation for CAB meetings.
• Notify change owners and implementers of outcomes and rescheduling.
• Provide closure status and post-implementation reviews.
• Produce management statistics on Change Process.
• Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
• Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.

Responsibilities

• Coordinate, facilitate and manage cross-regional and global changes.
• Chair Global CAB and minute the meetings; ensure timely decisions and clear action items.
• Assess RFCs for completeness and validity; reject incomplete information.
• Manage FSC/Change Calendar and communicate schedules to stakeholders.
• Determine the appropriate approval levels and escalate as needed.
• Lead risk and impact assessment for changes and drive timely implementations.
• Prepare documentation for Technical Reviews and CAB meetings; ensure post-meeting distribution.
• Provide guidance to junior staff and monitor delivery quality and adherence to standards.
• Produce management statistics on the Change Process and monitor performance.

Skills

Cross-regional changes

Global CAB chairing

RFC assessment

Policy adherence

FSC management

Change authorization

Approval levels

Documentation

Post-implementation reviews

Stakeholder coordination

Team supervision

Second-level support

Education

BE/BTech/MCA

Job description

Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 4 - Advanced

Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced

Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Skills Required:

• Co-ordinate, facilitate, advice, and manage cross-regional and global changes
• Act as a facilitator for/between the Regional Change Managers where necessary
• Convene, chair, and minute the Global CAB (Change Advisory Board)
• Ensure adherence to the Change Management policy both regionally and globally
• Assess RFCs (Request for Changes) for completeness and validity
• Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
• Reject RFCs which lack appropriate information
• Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
• Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
• Ensuring that RFCs have been raised for all changes taking place
• Filtering, reviewing and assessing all of the changes that are raised
• Determining the correct approval levels to be applied to the change
• Steering changes through the review and approval process
• Facilitating the risk and impact assessment process for each change
• Preparing the documentation required to support the Technical Reviews and CAB meetings
• Attending Technical Review meetings for change related items
• Publication and circulation of the post-meeting change documentation for CAB meetings
• Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required
• Production of management statistics on the Change Process
• Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
• Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.