Online Lead Management

Frido; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Frido in Pune is seeking an Inside Sales/Lead Management professional to engage with interested customers, address concerns, and drive purchase conversions. You will work across calls, WhatsApp, and email, analyzing customer behavior to optimize lead management processes.

The role emphasizes strong communication, follow-up, and a customer-centric approach, with collaboration across Marketing and Support to improve overall performance. Experience in inside sales or lead management is a plus.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong convincing and follow-up abilities.
• Customer-focused approach; ability to handle objections.

Responsibilities

• Connect with customers who haven’t completed their purchase.
• Engage via calls, WhatsApp, email, and other channels.
• Understand concerns, provide assistance and drive conversions.
• Analyze behavior to identify lead-conversion improvements.
• Maintain records of interactions, follow-ups, and outcomes.
• Collaborate with Marketing, Support, and other teams.
• Monitor lead conversion and identify performance improvements.
• Stay updated on engagement trends and best practices.

Skills

Communication

Closing skills

Follow-up

Data-driven

Customer focus

Inside sales

Lead management

Job description

Job Responsibilities

• Connect with customers who have shown interest but haven’t completed their purchase.
• Engage with customers through calls, WhatsApp, email, and other communication channels.
• Understand customer concerns, provide relevant assistance, and drive purchase conversions.
• Analyze customer behavior and identify opportunities to improve lead conversion.
• Maintain accurate records of customer interactions, follow-ups, and outcomes.
• Collaborate with Marketing, Customer Support, and other teams to improve the overall lead management process.
• Monitor lead conversion and continuously identify ways to improve performance.
• Stay updated on customer engagement trends and best practices.

What We’re Looking For:

• Excellent communication and interpersonal skills
• Strong convincing and follow-up abilities
• Customer-focused approach
• Good problem-solving and objection-handling skills
• Ability to work with data and performance metrics
• Experience in inside sales, tele calling, customer success, e-commerce, or lead management is a plus.