Inside Sales Executive

Royaloak Incorporation; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Royaloak Incorporation in Bengaluru is looking for a proactive sales professional to engage leads generated via the company’s e-commerce site, digital marketing campaigns, social media, marketplaces and other channels. You will understand customer needs, recommend suitable products and work to convert prospects into orders, driving revenue growth.

Responsibilities include maintaining CRM records, following up through calls, WhatsApp, email and other channels, handling objections and pricing

Job description

Role & responsibilities

• Contact and follow up with leads generated through the company's e-commerce website, digital marketing campaigns, social media, marketplaces, and other channels.
• Understand customer requirements and recommend suitable products or solutions.
• Convert qualified leads into successful sales and maximize revenue.
• Maintain consistent follow-ups with potential customers through calls, WhatsApp, email, and other channels.
• Handle customer queries, objections, pricing discussions, and product-related concerns professionally.
• Ensure timely follow-up on new, pending, and previously contacted leads.
• Maintain accurate lead and customer information in the CRM/system.
• Track the complete sales cycle from lead generation to order confirmation.
• Achieve assigned daily, weekly, and monthly sales targets.
• Meet and improve individual KPIs such as:
• Number of calls made
• Leads contacted
• Follow-ups completed
• Lead-to-sale conversion rate
• Number/value of orders generated
• Revenue achieved
• Coordinate with the E-commerce, Marketing, Operations, and Customer Support teams to ensure smooth order processing and customer experience.
• Identify high-potential leads and prioritize them for faster conversion.
• Follow up on abandoned carts, incomplete orders, enquiries, and repeat purchase opportunities where applicable.
• Maintain a strong relationship with existing customers and identify opportunities for repeat sales and upselling/cross-selling.
• Provide regular updates and reports on lead status, sales performance, and target achievement to the reporting manager.
• Understand ongoing offers, promotions, product launches, and campaigns and communicate them effectively to customers.
• Continuously work on improving conversion rates and overall sales performance