Officer / Executive

Tiefenbacher Group; Hyderabad; On-site; INR 300,000 - 520,000; Full time

Job summary

Tiefenbacher Group in Hyderabad is seeking an IT Support Specialist to handle day-to-day tickets for desktops, laptops, mobile devices, printers, and peripherals.

You will troubleshoot Windows OS, basic software, network connectivity, and user access, and manage Active Directory, VLANs, and ERP-related support. The role includes onboarding/offboarding coordination, asset management, and documentation duties.

Qualifications

• Windows OS troubleshooting
• Active Directory administration
• Network troubleshooting
• IT asset management
• Vendor coordination
• User access controls

Responsibilities

• Handle day-to-day IT support tickets for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Windows OS, basic software applications, network connectivity, and user access.
• Administer and manage Active Directory, user access controls, system privileges, and security.
• Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting.
• Perform routine preventive maintenance of IT hardware and support IT asset inventory management.
• Coordinate with vendors for warranty replacements, hardware procurement, and service requests; support onboarding/offboarding activities.
• Provide first-level ERP support including user access, basic troubleshooting, and escalation coordination with functional/technical teams.
• Maintain IT documentation including issue logs, user guides, and SOPs

Skills

Windows OS

Active Directory

Network troubleshooting

Asset management

Vendor coordination

User access

ERP support

Job description

• Handle day-to-day IT support tickets related to desktops, laptop, mobile devices, printers, and peripheral hardware
• Troubleshoot and resolve issues with Windows OS, basic software applications, network connectivity, and user access
• Administer and manage Active Directory, user access controls, system privileges, and security
• Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting
• Perform routine preventive maintenance of IT hardware and support IT asset inventory management
• Coordinate with vendors for warranty replacements, hardware procurement, and service requests. Support IT onboarding/offboarding activities such as system provisioning, email account setup, and asset allocation
• Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations
• Maintain IT documentation including issue logs, user guides, and SOPs