Desktop Engineer

Indus Systems & Services; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Indus Systems & Services in Maharashtra, India seeks an IT Helpdesk professional to handle incoming service requests via phone, email, or ticketing systems and provide basic troubleshooting for hardware, software, and network issues. The role includes setting up desktops, laptops, and peripherals, assisting with password resets, and escalating complex problems with proper documentation.

Responsibilities also cover logging incidents in the ticketing system, maintaining knowledge bases, performing

Qualifications

• Respond to IT service requests via phone, email, or ticketing systems.
• Provide basic troubleshooting for hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Diagnose and resolve OS and software issues (Windows/MacOS/Linux).
• Assist with password resets, account unlocks, and access-related queries.
• Escalate unresolved issues to L2/L3 with proper documentation.
• Log incidents, solutions, and updates in the ticketing system.
• Create and maintain support documentation and knowledge base articles.
• Perform routine system updates, patches, and antivirus management.
• Set up workstations for new hires and onboarding support.

Responsibilities

• Monitor and maintain equipment inventory.
• Provide user training on basic IT processes and system usage.
• Support onboarding by setting up workstations for new hires.

Skills

IT support

Troubleshooting

Windows/Mac/Linux

Ticketing systems

Documentation

Communication

Job description

• Respond to incoming IT service requests via phone, email, or ticketing systems.
• Provide basic troubleshooting for hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Issue Resolution
• Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
• Assist users with password resets, account unlocks, and other access-related queries.
• Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
• Documentation
• Log incidents, solutions, and updates in the ticketing system.
• Create and maintain support documentation and knowledge base articles.
• System Maintenance
• Perform routine system updates, patches, and antivirus management.
• Monitor and maintain equipment inventory, including tracking assets.
• User Training & Support
• Provide guidance and training on basic IT processes and system usage.
• Support onboarding by setting up workstations for new hires.