Officer

Angeel Oak Speciality Chemtech; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Angeel Oak Speciality Chemtech invites an IT Support professional to manage user requests, maintain IT infrastructure, and support business applications from Mumbai. The role emphasizes security, asset management, and documentation to ensure smooth daily operations.

The candidate should be capable of coordinating with users and vendors, handling onboarding/exits, and providing reliable first-level support for ERP systems. Strong communication and problem-solving skills are essential.

Qualifications

• Basic knowledge of Windows OS, MS Office and MS 365.
• Basic computer hardware and software troubleshooting.
• Familiarity with LAN, Wi‑Fi, IP addressing, switches and internet connectivity.
• Ability to troubleshoot desktops, laptops, printers, scanners and peripherals.
• Basic understanding of servers, NAS, backup, antivirus and endpoint security.
• Ability to provide first-level support for ERP and other business applications.

Responsibilities

• A. IT Support & User Management
• B. IT Infrastructure & Network Support
• C. Server, NAS & Backup Support
• D. IT Security & Endpoint Support
• E. Business Application Support
• F. IT Asset & Inventory Management
• G. Software Installation & Licensing Support
• H. IT Procurement & Vendor Coordination
• I. Employee Onboarding & Exit IT Support
• J. IT Documentation & Reporting
• K. General Administration Support

Skills

Windows OS basics

Microsoft Office

Microsoft 365

Hardware troubleshooting

LAN/Wi-Fi/IP addressing

Printer/Peripheral support

ERP system support

Documentation & record-keeping

Communication & coordination

Vendor coordination

Tools

ERP software

Job description

Role & responsibilities

• A. IT Support & User Management
• B. IT Infrastructure & Network Support
• C. Server, NAS & Backup Support
• D. IT Security & Endpoint Support
• E. Business Application Support
• F. IT Asset & Inventory Management
• G. Software Installation & Licensing Support
• H. IT Procurement & Vendor Coordination
• I. Employee Onboarding & Exit IT Support
• J. IT Documentation & Reporting
• K. General Administration Support

Skills

• Basic knowledge of Windows operating systems, Microsoft Office, and Microsoft 365.
• Basic computer hardware and software troubleshooting.
• Basic knowledge of LAN, Wi-Fi, IP addressing, switches, and internet connectivity.
• Ability to troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Basic understanding of servers, NAS, backup, antivirus, and endpoint security.
• Ability to provide first-level support for ERP and other business applications.
• Good documentation and record-keeping skills.
• Good communication, coordination, and problem-solving skills.
• Ability to coordinate with users and external vendors.