IT Executive (Off Roll)

Konica Minolta Business Solutions; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

Konica Minolta Business Solutions is seeking an IT Helpdesk/Desktop Support specialist in Kolkata to provide first-level technical support via phone, email, chat, and onsite. You will troubleshoot hardware and software issues on end-user devices, manage tickets, and assist with account management in AD/Office 365.

The role includes workstation setup, basic network support, asset inventory, and vendor coordination.

Qualifications

• Provide first-level technical support via phone, email, chat or onsite.
• Troubleshoot hardware and software issues on end-user devices.
• Log, categorize and update IT tickets in the ticketing system.
• Install, configure and maintain Windows OS on workstations.
• Assist with AD/Office 365 and basic network connectivity issues.
• Set up new employee devices and assist with password resets.
• Maintain inventory of IT equipment and coordinate with vendors.
• Document steps and resolutions clearly for future reference.

Responsibilities

• Provide first-level technical support via phone, email, chat, and onsite.
• Troubleshoot desktops, laptops, printers, scanners, and peripherals.
• Diagnose and resolve common OS and application issues.
• Manage tickets: log, categorize, prioritize and update.
• Perform routine maintenance and device upgrades.
• Install and configure Windows OS and basic software.
• Support basic network issues: Wi-Fi, LAN, VPN.
• Assist user accounts via Active Directory and Office 365.
• Set up new workstations and mobile devices.
• Provide email support, mailbox setup and password resets.
• Maintain IT equipment inventory; coordinate with vendors for warranty.
• Document troubleshooting steps and resolutions clearly.
• Follow IT policies; escalate complex issues to L2 when needed.
• Support video conferencing and meeting room equipment.
• Participate in IT projects like migrations and office setups.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Ticketing system

Device maintenance

Windows OS setup

Networking basics

AD/Office365

Workstation setup

Email support

Inventory management

Vendor coordination

Documentation

Escalation to L2

Video conferencing support

Software deployment

Security updates

Education

Diploma/Certificate in IT

Tools

Active Directory

Office 365

VPN

IT ticketing system

Windows OS

Job description

Role & responsibilities

• Provide first-level technical support to end users via phone, email, chat, and onsite assistance.

• Troubleshoot basic hardware issues including desktops, laptops, printers, scanners, and peripherals.

• Diagnose and resolve common software problems including OS errors and application issues.

• Handle IT ticketing system tasks such as logging, categorizing, prioritizing, and updating tickets.

• Perform routine maintenance and upgrades on end-user devices and IT equipment.

• Install, configure, and troubleshoot Windows OS

• Support basic network connectivity issues such as Wi-Fi, LAN, and VPN problems.

• Assist with user account management in Active Directory, Office 365, or similar platforms.

• Set up and configure new employee workstations, laptops, and mobile devices.

• Provide support for basic email issues, mailbox setup, and password resets.

• Maintain an inventory of IT equipment, spare parts, and accessories.

• Assist in hardware repairs or coordinate with vendors for warranty services.

• Document troubleshooting steps and resolutions clearly in the ticketing system.

• Follow IT support procedures and maintain compliance with company policies

• Escalate unresolved or complex issues to L2 support teams as needed.

• Support video conferencing systems, meeting room equipment, and peripherals.

• Install and configure approved software applications for end users.

• Assist with antivirus updates, basic security checks, and patch installations.

• Provide clear guidance to users on IT best practices and basic troubleshooting steps.

• Participate in IT projects such as equipment rollout, migrations, and office setups