Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Proddatur; In loco; INR 250.000 - 400.000; Tempo pieno

Descrizione del lavoro

DBS Bank Ltd in Proddatur, India, is seeking a full-time Customer Service Associate to handle customer inquiries and transactions with professionalism. You will deliver friendly service, guide customers to digital banking tools, and ensure accurate processing of banking activities.

As a team member, you will identify customer needs, promote suitable products, and collaborate with branch staff while strictly adhering to regulatory guidelines and internal policies to mitigate risks.

Competenze

• Degree or diploma in Business, Finance, or related discipline.
• Experience in a customer-facing role within financial services.
• Strong communication and problem-solving skills.
• Detail-oriented with compliance awareness.

Mansioni

• Provide professional customer service for banking inquiries.
• Identify customer needs and promote banking products and digital solutions.
• Handle feedback and resolve complaints promptly and empathetically.
• Coordinate with branch teams to ensure smooth operations and compliance.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Formazione

Business degree

Finance diploma

Descrizione del lavoro

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Provide professional and high-quality service to customers, addressing their banking inquiries and transactions efficiently. Identify customer needs and proactively introduce relevant banking products, services, and digital solutions. Handle and resolve customer feedback and complaints in a timely and empathetic manner. Collaborate with internal branch teams and support units to ensure seamless operational workflow. Adhere strictly to regulatory requirements, compliance guidelines, and internal bank policies to mitigate operational risks.

Requirements

Degree or diploma in Business, Finance, or a related discipline. Prior experience in a customer-facing role, preferably within the financial services sector. Strong interpersonal and communication skills to build rapport with a diverse range of customers. Excellent problem-solving abilities and a customer-first mindset. Ability to adapt to a fast-paced environment and embrace digital banking tools. Strong attention to detail and commitment to operational integrity.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Proddatur Job: Operations Schedule: Regular Employee Status: Full time