Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Prakasam District; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS Bank Ltd in Ongole invites applications for an Operations role focused on customer service and branch operations. The successful candidate will handle transactions, advise customers on banking products, and ensure compliant, smooth service at the branch.

We seek a candidate with a Diploma or Bachelor’s degree, strong communication skills, and teamwork ability to thrive in a fast-paced financial services environment.

Qualifications

• Diploma or Bachelor's degree in any discipline.
• Experience in customer service, retail operations, or financial services.
• Strong interpersonal and communication skills with a passion for service excellence.

Responsibilities

• Provide exceptional customer service to branch visitors and resolve inquiries.
• Execute over-the-counter financial transactions with high accuracy.
• Identify customer needs and promote relevant consumer banking products.
• Support daily branch administrative duties and maintain a professional service environment.
• Collaborate with internal teams to optimize service delivery and customer satisfaction.

Skills

Customer service

Communication

Teamwork

Education

Diploma or Bachelor's Degree

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.ResponsibilitiesDeliver exceptional customer service to branch visitors, addressing inquiries and resolving issues effectively.Execute over-the-counter financial transactions, including cash handling, deposits, and withdrawals, with high accuracy.Identify customer needs and introduce relevant consumer banking products and services.Adhere to regulatory guidelines, internal policies, and operational risk procedures.Support daily branch administrative duties and maintain a professional service environment.Collaborate with internal teams to optimize service delivery and customer satisfaction.RequirementsDiploma or Bachelor’s Degree in any discipline.Prior experience in customer service, retail operations, or the financial services sector.Strong interpersonal and communication skills with a passion for service excellence.Excellent problem-solving abilities and attention to detail.Ability to work collaboratively in a dynamic, fast-paced team environment.Familiarity with consumer banking products and operational compliance standards.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:OngoleJob:OperationsSchedule:RegularEmployee Status:Full time