Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Jalakandapuram; On-site; INR 350,000 - 550,000; Full time

Job summary

DBS Bank (Indonesia) in Jalakandapuram is seeking an Operations professional to process cash and transfer transactions, cheque settlements, new account openings and customer service requests. You will handle instrument clearing, respond to inquiries, and resolve grievances within set timelines.

The role requires 2-4 years in banking, a graduate degree in Banking/Commerce, strong communication, and solid regulatory knowledge.

Qualifications

• 2-4 years banking experience.
• Graduate preferably in Banking/Commerce.
• Knowledge of internal/external banking regulations.
• Good computer knowledge and MS Office proficiency.

Responsibilities

• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, drafts, dividend warrants, pay orders & other instruments.
• Process requests for new account opening and transaction updates.
• Respond to customer service inquiries: balances, transactions, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal communication

Relationship building

Regulations knowledge

Computer literacy

Education

Bachelor's degree in Banking/Commerce

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.ResponsibilitiesEnsure compliance with all applicable regulations and bank policies for all processes related to banking transactionsProcess cash transactions, transfer transactions and clearing of instrumentsReceipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limitsProcess requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regardProcess customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authoritiesRequirements2-4 years Banking ExperienceGraduate preferably Banking/CommerceExcellent interpersonal and communication skillsAbility to build strong relationships with clients.ResponsibleAbility to meet deadlines.Knowledge about internal/external regulations.Good Computer KnowledgeApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:JalakandapuramJob:OperationsSchedule:RegularEmployee Status:Full time