Officer Customer Service Officer Consumer Banking Group

DBS Bank; Batlagundu; On-site; INR 250,000 - 450,000; Full time

Job summary

DBS Bank Ltd. in Batlagundu invites applications for a Banking Operations role focusing on processing transactions, account activities and customer support.

The role requires ensuring compliance with bank policies and regulatory guidelines while delivering accurate and timely service to customers. The candidate should have 2–4 years of banking experience, a graduate degree in Banking or Commerce, and strong communication skills to build trusted client relationships.

Qualifications

• 2–4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with applicable regulations and bank policies for all banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt and processing of cheques, demand drafts, dividend warrants, pay orders and other instruments.
• Process requests for new account opening or transaction updates with/without supervision as authorised.
• Respond to customer service requests including balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Banking operations

Customer service

Communication

Interpersonal skills

Regulatory knowledge

Education

Graduate in Banking/Commerce

Job description

Job Description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and **escalate** when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location: Batlagundu

Job: Operations

Schedule: Regular

Employee Status: Full time